Luxury Housekeeping Quality Manager - Standards & Training

Mecca Brands; Richmond Shire; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary lunch daily

Dry cleaning on-site

Secure parking on-site

Sofitel luxury stay for work anniversy

Employee discounts across Accor

Career development opportunities

Job summary

Sofitel Gold Coast Broadbeach is seeking a Housekeeping Quality Manager to uphold luxury standards across guest rooms and public areas. You will lead SOP development, audits and training to ensure impeccable presentation, safety and guest satisfaction.

In this role, you will drive continuous improvement through QA programs, collaborate with leaders and suppliers, and ensure compliance with brand guidelines and health & safety requirements.

Qualifications

• Experience in housekeeping quality assurance in hospitality.
• Knowledge of luxury housekeeping standards and presentation.
• Ability to translate audit findings into improvements.
• Proven coaching and training capabilities.

Responsibilities

• Lead development and continuous improvement of Housekeeping SOPs aligned with brand standards.
• Conduct routine and ad-hoc quality inspections across guest rooms and public spaces.
• Champion QA and LQA auditing with coaching and follow-up.
• Analyse housekeeping processes to improve efficiency and reduce costs.
• Collaborate with executives, contractors and suppliers to maintain standards.
• Coordinate briefings, workflows and training for team members.
• Monitor audit results and guest feedback to drive corrective actions.
• Maintain QA records and compliance documentation.

Skills

Quality auditing

Coaching & training

Attention to detail

Organisational skills

Communication skills

HubOS

Tools

HubOS

Job description

Sofitel Gold Coast Broadbeach is seeking a Housekeeping Quality Manager to uphold luxury standards across guest rooms and public areas. You will lead SOP development, audits and training to ensure impeccable presentation, safety and guest satisfaction.

In this role, you will drive continuous improvement through QA programs, collaborate with leaders and suppliers, and ensure compliance with brand guidelines and health & safety requirements.