Luxury High-End Growth & VIP Experience Lead

Richemont Iberia SL; Sydney; On-site; AUD 180,000 - 250,000; Full time

Job summary

Richemont Iberia SL is seeking a strategic High-End Manager to define, drive and execute the High-End strategy across Oceania, aiming to grow the HE business, elevate brand presence, and build lasting relationships with an exclusive clientele.

Reporting to the Commercial Director, you will lead strategic growth, cultivate VIP client relationships, develop high-performing teams, orchestrate exclusive events, and ensure operational and service excellence across the boutique network.

Qualifications

• Experience in luxury sector leadership or boutique environments.
• Strong communication and relationship-building skills.
• Proven ability to translate business needs into strategic actions.

Responsibilities

• Lead Strategic Growth: Formulate and implement the High-End business strategy, driving innovation, market share, and financial performance.
• Cultivate VIP Client Relationships: Act as a brand ambassador, building and nurturing enduring relationships with VIP clients through bespoke experiences and strategic development initiatives.
• Develop High-Performing Teams: Partner with boutique leadership to build and empower a world-class High-End talent pool, fostering a culture of excellence and continuous development.
• Orchestrate Exclusive Events: Define and execute a calendar of high-profile events and private viewings, ensuring unparalleled client engagement and brand prestige.
• Ensure Operational & Service Excellence: Oversee optimal stock management and deliver superior after-sales service, guaranteeing seamless operations and reinforcing client loyalty.

Skills

Strategic leadership

VIP client relations

Team development

Event planning

Operational excellence

Luxury brand experience

Job description

Richemont Iberia SL is seeking a strategic High-End Manager to define, drive and execute the High-End strategy across Oceania, aiming to grow the HE business, elevate brand presence, and build lasting relationships with an exclusive clientele.

Reporting to the Commercial Director, you will lead strategic growth, cultivate VIP client relationships, develop high-performing teams, orchestrate exclusive events, and ensure operational and service excellence across the boutique network.