High End Manager

Richemont Iberia SL; Sydney; On-site; AUD 180,000 - 250,000; Full time

Job summary

Richemont Iberia SL is seeking a strategic High-End Manager to define, drive and execute the High-End strategy across Oceania, aiming to grow the HE business, elevate brand presence, and build lasting relationships with an exclusive clientele.

Reporting to the Commercial Director, you will lead strategic growth, cultivate VIP client relationships, develop high-performing teams, orchestrate exclusive events, and ensure operational and service excellence across the boutique network.

Qualifications

• Experience in luxury sector leadership or boutique environments.
• Strong communication and relationship-building skills.
• Proven ability to translate business needs into strategic actions.

Responsibilities

• Lead Strategic Growth: Formulate and implement the High-End business strategy, driving innovation, market share, and financial performance.
• Cultivate VIP Client Relationships: Act as a brand ambassador, building and nurturing enduring relationships with VIP clients through bespoke experiences and strategic development initiatives.
• Develop High-Performing Teams: Partner with boutique leadership to build and empower a world-class High-End talent pool, fostering a culture of excellence and continuous development.
• Orchestrate Exclusive Events: Define and execute a calendar of high-profile events and private viewings, ensuring unparalleled client engagement and brand prestige.
• Ensure Operational & Service Excellence: Oversee optimal stock management and deliver superior after-sales service, guaranteeing seamless operations and reinforcing client loyalty.

Skills

Strategic leadership

VIP client relations

Team development

Event planning

Operational excellence

Luxury brand experience

Job description

Be a part of our Team!

Reporting to the Commercial Director, the High-End Manager role is a strategic position responsible for defining, driving, and executing the High-End (HE) strategy across Oceania to achieve the business targets set for this market. The goal is to significantly grow the HE business, elevate our brand presence, and cultivate enduring relationships with an exclusive clientele. This involves formulating and implementing strategic plans across the commercial network, fostering a high performing HE ecosystem, and expanding the HE client base while building up loyalty.

HOW WILL YOU MAKE AN IMPACT?

We are looking for a dynamic leader who will drive our High-End strategy and elevate our client experience. You will:

• Lead Strategic Growth: Formulate and implement the High-End business strategy, driving innovation, market share, and financial performance.
• Cultivate VIP Client Relationships: Act as a brand ambassador, building and nurturing enduring relationships with VIP clients through bespoke experiences and strategic development initiatives.
• Develop High-Performing Teams: Partner with boutique leadership to build and empower a world-class High-End talent pool, fostering a culture of excellence and continuous development.
• Orchestrate Exclusive Events: Define and execute a calendar of high-profile events and private viewings, ensuring unparalleled client engagement and brand prestige.
• Ensure Operational & Service Excellence: Oversee optimal stock management and deliver superior after-sales service, guaranteeing seamless operations and reinforcing client loyalty.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

We believe in shared success and understanding that with your actions you elevate your team and the Maison. To contribute to team success, you will demonstrate:

• A deep understanding of the luxury sector's unique challenges and opportunities, with the ability to translate complex business needs into innovative solutions.
• Exceptional communication, interpersonal, and problem-solving skills, enabling effective collaboration with technical teams, business stakeholders, and executive leadership.
• A results-driven mindset, coupled with strong business acumen and analytical prowess, to architect and drive high-impact strategies that deliver strong High-End performance.
• Confidence and credibility in engaging with senior executives, Maison leadership, and diverse stakeholders.
• High emotional intelligence and strong interpersonal skills, fostering collaborative relationships and building consensus across our organization.
• Being highly organized, detail-oriented, and adept at managing multiple priorities in a dynamic, fast-paced innovation environment.
• Proficiency with modern productivity and collaboration tools.

HOW DO WE KEEP YOU SMILING:

• A great opportunity to be a part of a dynamic and diverse team
• The chance to work collaboratively with an array of creative and strategic minds, both locally and globally
• We offer a plethora of opportunities within Cartier and the wider Richemont Group to help you develop and take your career to the next level.

YOUR JOURNEY WITH US

Our recruitment process is designed for mutual discovery. Here is what to expect:

• Initial Call: A conversation with our Talent Acquisition team to discuss the role, team, and Richemont/Cartier.
• Interviews: Meetings with key business leaders to explore your expertise and vision.
• Executive Discussion: A final conversation with Cartier Managing Director