Luxury Guest Service Agent | Front Office & Opera PMS Pro

Shangri-La-Hotels; The Rocks; Presencial; AUD 30 000 - 41 000; Tempo integral

Resumo da oferta

Shangri-La Sydney is seeking a passionate Guest Service Agent to represent the hotel as the face and voice of the guest experience. You will welcome guests at check-in, handle calls with professionalism, and deliver exceptional service to ensure a memorable stay.

You will work in a luxury setting, coordinating with team members to anticipate needs, personalise touches, and maintain flawless guest profiles in Opera PMS.

Qualificações

• Experience in a hotel environment.
• Familiarity with Opera PMS or quick to learn.

Responsabilidades

• Create a warm welcome at check-in and ensure smooth check-out.
• Manage guest requests and inquiries over the phone with professionalism.
• Anticipate guest needs and deliver thoughtful, personalised touches.
• Coordinate with hotel colleagues to guarantee seamless service at every step.
• Maintain accurate guest profiles and keep Opera PMS updated.
• Handle issues with initiative and genuine guest care.

Conhecimentos

Guest service excellence

Excellent communication

Ability to multitask

Calm under pressure

Team collaboration

Ferramentas

Opera PMS

Descrição da oferta de emprego

Shangri-La Sydney is seeking a passionate Guest Service Agent to represent the hotel as the face and voice of the guest experience. You will welcome guests at check-in, handle calls with professionalism, and deliver exceptional service to ensure a memorable stay.

You will work in a luxury setting, coordinating with team members to anticipate needs, personalise touches, and maintain flawless guest profiles in Opera PMS.