Luxury Guest Experience Concierge

Sofitel; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary package and benefit

Complimentary lunch daily, dry-clean

Sofitel luxury stay anniversary perk

Global staff discounts

Leadership development and career grow

Inclusive and supportive culture

Job summary

Sofitel Gold Coast Broadbeach invites applications for a People and Culture Manager to lead our hotel’s people strategy and culture, aligning guest excellence with commercial success. You will shape talent, engagement and service standards across departments, partnering with Front Office, Housekeeping, Engineering, F&B, and Senior Leadership to deliver a seamless Sofitel experience on the Gold Coast.

Full Australian working rights apply; 38 hours per week; a competitive package with benefits

Qualifications

• A genuine passion for hospitality and creating memorable guest experiences.
• Warm, confident and professional communication skills with a natural ability to connect with people.
• A luxury service mindset with strong attention to detail and pride in personal presentation.
• Ability to manage multiple guest requests efficiently while remaining calm, organised and attentive.
• A collaborative attitude and willingness to work closely with colleagues across all hotel departments.
• Openness to feedback, continuous learning and ongoing development within Sofitel.
• Flexibility to work across a seven-day hotel operation according to business and guest needs.

Responsibilities

• Create a warm and memorable first impression, welcoming every guest in accordance with Sofitel luxury service standards.
• Assist guests with luggage on arrival and departure, including storage, retrieval and delivery to guest rooms with care and attention.
• Provide personalised information about the hotel, local attractions, dining, transportation and the best of the Gold Coast.
• Escort guests to their rooms when required, introducing hotel facilities and responding to questions along the way.
• Assist with valet parking and coordinate taxis, private transfers and other guest transportation requirements.
• Anticipate and respond to special requests, including guest amenities, celebrations, room deliveries and personalised touches.
• Support the Concierge and Front Office teams with reservations, local recommendations and guest enquiries.
• Maintain an immaculate and welcoming hotel entrance, lobby and Concierge environment, ensuring presentation reflects Sofitel luxury standards.
• Safely receive, store and deliver guest luggage, mail and parcels while maintaining accurate records and security.
• Promote hotel facilities, dining experiences, events and services, helping guests make the most of their stay.
• Collaborate closely with Front Office, Housekeeping, Engineering, Food & Beverage and other departments to ensure a seamless guest journey.

Skills

Hospitality passion

Guest service mindset

Communication skills

Attention to detail

Collaborative

Flexibility

Job description

Sofitel Gold Coast Broadbeach invites applications for a People and Culture Manager to lead our hotel’s people strategy and culture, aligning guest excellence with commercial success. You will shape talent, engagement and service standards across departments, partnering with Front Office, Housekeeping, Engineering, F&B, and Senior Leadership to deliver a seamless Sofitel experience on the Gold Coast.

Full Australian working rights apply; 38 hours per week; a competitive package with benefits