Luxury Front Office Manager - Sponsorship Eligible

Lancemore Hotel Group; Cairns Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Sponsorship opportunity

Job summary

The Lancemore Hotel Group is seeking an experienced Front Office Manager for Alamanda Palm Cove Hotel. You will lead the Front Office team and own guest experiences across the stay, from arrival to departure, in a luxury beachfront setting.

Reporting to the General Manager, you will develop people, optimise service standards and ensure smooth operations with PMS and RMS systems, while supporting recruitment and training to deliver memorable guest journeys.

Qualifications

• Front Office leadership experience required.
• Proven track record in delivering guest service excellence.
• Strong communication and problem-solving skills.

Responsibilities

• Lead and support the Front Office team to deliver exceptional guest experiences.
• Oversee arrivals, departures, reservations and guest enquiries.
• Coach, develop and motivate team members to achieve high service standards.
• Manage rosters, staffing requirements and day-to-day operational priorities.
• Handle guest feedback, complaints and service recovery professionally and effectively.
• Ensure smooth communication and collaboration across Front Office, Housekeeping and other ops.

Skills

Leadership

Guest service

Communication

PMS systems

Rostering

Problem solving

RMS

Trust systems

PMS

Tools

RMS

Trust systems

PMS

Job description

The Lancemore Hotel Group is seeking an experienced Front Office Manager for Alamanda Palm Cove Hotel. You will lead the Front Office team and own guest experiences across the stay, from arrival to departure, in a luxury beachfront setting.

Reporting to the General Manager, you will develop people, optimise service standards and ensure smooth operations with PMS and RMS systems, while supporting recruitment and training to deliver memorable guest journeys.