Boutique Hotel Guest Experience Agent

Alamanda Palm Cove By Lancemore

Cairns Regional

On-site

AUD 42,000 - 54,000

Full time

3 days ago

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Job summary

Alamanda Palm Cove By Lancemore in Australia is seeking an outgoing Receptionist/Guest Service Agent to support the Front Office, Sales and Banqueting teams at our stunning Alamanda Palm Cove Hotel. You will help deliver exceptional guest experiences across reservations, arrivals and departures, act as an ambassador for our boutique brand, and assist with check-in/out using the hotel PMS system.

This casual role prioritises friendly service and teamwork.

Qualifications

Excellent telephone technique and the ability to maintain friendly relations with both our internal and external customers.
Good time management and communication skills.
Well-developed computer knowledge and strong administrative skills.
You have a warm, personable yet professional disposition.

Responsibilities

Help deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay.
Be an ambassador for the hotel, positively representing and promoting our boutique brand.
Be a key part of the guest experience, interacting wherever and whenever possible.
Help to ensure a smooth check in and out process for our guests utilizing the Hotel's PMS system.
Answer and process reservation enquiries, make recommendations and upsell rooms according to availability.
Coordinate with other departments.
Answer and dispatch both incoming external and internal calls.
Maintain sufficient knowledge of all room rates and available packages.
Follow up on all guest requests and complaints.
Support the operational teams with administrative tasks as required.