Luxury Front Office Manager - Guest Experience Leader

The Branksome Hotel & Residences; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Branksome Hotel & Residences in Mascot, NSW, seeks an experienced Front Office Manager to oversee daily operations, budgeting, staffing and payroll. You will lead Front Office staff, maintain high service standards and respond to guest needs and VIP requests with professionalism.

We expect strong leadership, staff development abilities, and a proactive approach to revenue and safety. The role requires flexibility to work a full roster including weekends and holidays, with full work rights in

Qualifications

• Extensive experience in a similar role in a hotel environment.
• Demonstrated leadership skills and ability to recruit, train, motivate and develop staff.
• Conflict resolution and problem-solving skills.
• Excellent communication skills both verbal and written.
• Ability to foster good relationships with guests and exceed satisfaction levels.
• Exceptional grooming and presentation standards.
• Good understanding of Work, Health, and Safety procedures.
• Flexibility to work weekends and public holidays as required.
• Full work rights in Australia.

Responsibilities

• Manage all aspects of the Front Office department including operations, planning, budgeting, staffing and payroll.
• Provide leadership and support to all Front Office staff and uphold standards of excellence.
• Recruit, coach and train Front Office team.
• Maintain a professional, service-oriented environment at all times.
• Act as manager on duty and handle guest complaints and special requests.
• Coordinate daily activities with hotel management and other departments.
• Supervise upsell initiatives and contribute to revenue management.
• Ensure fire-life-safety training and emergency procedures are up to date.

Skills

Leadership

Recruitment

Staff development

Communication

Customer service

Tools

OPERA CLOUD

SITEMINDER

Microsoft Office

Job description

The Branksome Hotel & Residences in Mascot, NSW, seeks an experienced Front Office Manager to oversee daily operations, budgeting, staffing and payroll. You will lead Front Office staff, maintain high service standards and respond to guest needs and VIP requests with professionalism.

We expect strong leadership, staff development abilities, and a proactive approach to revenue and safety. The role requires flexibility to work a full roster including weekends and holidays, with full work rights in