Luxury Front Office Leader

Accor; Gold Coast City; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Complimentary lunch daily

Sofitel luxury stay and breakfast for

Discounts across Accor portfolio

Leadership development opportunities

Job summary

Sofitel Gold Coast Broadbeach, part of the Accor portfolio, is seeking a Front Office Manager to lead the strategic and operational direction of our Front Office department and deliver personalised luxury service.

Reporting to the Hotel Manager, you will develop a diverse team, drive guest satisfaction, oversee Night Audit, billing, and daily briefings, and collaborate with Housekeeping, Engineering and Reservations to uphold Sofitel standards.

Qualifications

• Experience leading Front Office in a luxury hotel.
• Ability to create personalised guest experiences.
• Proven leadership and coaching of managers and teams.
• High emotional intelligence, communication, and problem-solving skills.
• Strong financial acumen with budgets, reporting and cost controls.
• Knowledge of Front Office systems and Night Audit functions.
• Proactive approach to workplace health and safety and security.

Responsibilities

• Lead Front Office operation and position the hotel as a market leader in luxury service.
• Create tailored guest experiences by engaging with guests and anticipating preferences.
• Oversee VIP arrivals, special requests and complex guest situations with discretion.
• Act as senior point of contact for guest feedback and resolve concerns promptly.
• Lead and develop Duty Managers, Supervisors, Night Managers and Front Office Ambassadors.
• Maintain service standards and daily operational procedures.
• Oversee Night Audit and ensure operational requirements are met.
• Inspect public areas and ensure brand standards are maintained.
• Prepare monthly Front Office reports and contribute to the Annual Business Plan.

Skills

Front Office leadership

Luxury guest service

Staff coaching and development

Budgeting and cost management

Hotel systems

Emergency management & safety

Communication & problem-solving

Tools

Opera PMS

MS Office

Job description

Sofitel Gold Coast Broadbeach, part of the Accor portfolio, is seeking a Front Office Manager to lead the strategic and operational direction of our Front Office department and deliver personalised luxury service.

Reporting to the Hotel Manager, you will develop a diverse team, drive guest satisfaction, oversee Night Audit, billing, and daily briefings, and collaborate with Housekeeping, Engineering and Reservations to uphold Sofitel standards.