Luxury Front Office Duty Manager

Doma Hotels; Newcastle City Council; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Accommodation discounts

Parking

Wellness facilities (spa & gym)

Staff bootcamp

Food and beverage discounts

Early bird access to developments

Job summary

Little National Hotel Newcastle (LNN) by Doma Hotels is seeking a vibrant Duty Manager to lead the Front Office on a rotating shift, including mornings, evenings and weekends. You will mentor staff, uphold service standards, and ensure guest safety and satisfaction.

RSA and First Aid certifications are required, fire warden trained, and you will help deliver memorable experiences in a luxury hospitality setting.

Qualifications

• Experience in frontline hotel operations and guest service.
• Ability to train Front Office team.
• Strong communication and leadership skills.
• Ability to work rotating shifts including mornings, evenings, and weekends.

Responsibilities

• Leading service excellence operations of the Front Office within the hotel.
• Management of customer feedback and complaints.
• Delivering exceptional service experiences.
• Overseeing the implementation of Doma Hotels policies and procedures ensuring; policies and procedures are adhered

Skills

Guest service

Leadership

Communication

Front Office

Staff training

Time management

Opera PMS

MS Office

Tools

Opera PMS

Micros

Microsoft Office

Job description

Little National Hotel Newcastle (LNN) by Doma Hotels is seeking a vibrant Duty Manager to lead the Front Office on a rotating shift, including mornings, evenings and weekends. You will mentor staff, uphold service standards, and ensure guest safety and satisfaction.

RSA and First Aid certifications are required, fire warden trained, and you will help deliver memorable experiences in a luxury hospitality setting.