Guest Service Agent

Doma Hotels; Newcastle City Council; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Discounts across

Accommodation

Parking

Wellness facilities

Staff bootcamp

Food and beverage

Early access to apartment developments

Job summary

Little National Hotel Newcastle (LNN) by Doma Hotels is seeking a vibrant Guest Service Agent in a casual capacity to delight guests with warm hospitality and memorable experiences.

You will check-in/check-out guests, handle payments, and share local Newcastle knowledge while working as part of a forward-thinking hotel brand committed to exceptional service.

Qualifications

• Minimum two years' experience as a receptionist or in a supervisory role within a luxury hospitality setting.
• Strong guest service mindset with attention to detail and calm problem solving.
• Ability to work rotating shifts, including mornings, evenings, weekends and holidays.

Responsibilities

• Check-in and check-out hotel guests courteously and efficiently.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and visitors.
• Share local knowledge of Newcastle to enhance guest experiences.

Skills

Guest service

Time management

Team player

Problem solving

IT applications

Tools

Opera PMS

Micros

Microsoft Office

Job description

Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for a vibrant, passionate, and guest focused Guest Service Agent to join our exceptional team in a casual capacity. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward thinking hotel brand, we want to hear from you!

Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.

Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.

About the role:

Our Little National Hotels are all about the little details making a big impact on our guest experiences. As a Guest Service Agent, you will be responsible for creating little moments for guests that will keep them coming back for more. We are seeking a warm and welcoming personality, a passion and the ability to create surprising and memorable experiences and share great local knowledge of Newcastle to assist our guests. As part of the team, you will Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements and provide information and assistance to our guests and visitor.

What you will bring:

We constantly strive to find exceptional individuals who contribute to our team’s success Your natural flare exudes passion and ambition. A guest service expert, with a keen eye for detail.

• Ability to manage time, with attention to detail; prioritise/organise and follow-up, with speed and accuracy
• Minimum two years' experience as a receptionist or in a supervisory role within a luxury hospitality setting
• A clear thinker with solid judgement, who remains calm when resolving problems, (should they arise) as you really listen and understand guest's service needs
• A true Team player who works cohesively with co-workers and under minimal supervision that maintains the confidentiality of guest information and pertinent hotel data
• Excellent personal presentation and presence with the willingness and ability to exceed expectations
• Ability to work rotating shifts, including mornings, evenings, weekends and public holidays
• Understanding of IT applications: Opera PMS, Micros and Microsoft

Why you want to join our Team:

At Doma Hotels our mission is great people in great places providing exceptional experiences. We offer our staff extensive training and development, including our 'Future You' training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.

• discounts across
• accommodation (for themselves, friends and family)
• parking
• wellness facilities (the spa and the gym)
• complimentary staff bootcamp
• food and beverage
• early bird access to Doma residential apartment developments