Luxury Estate Guest Services Ambassador (Part-Time)

The Brooklet; Brooklet; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Brooklet is a luxury hotel comprising seven villas on 125 acres near Bangalow. This is a permanent part-time role of 30–56 hours per fortnight as the estate’s face from first enquiry to departure.

Greet guests, anticipate needs, and deliver thoughtful bar service while sharing local hinterland insights. You’ll manage reservations in Mews and work closely with housekeeping to ensure flawless guest experiences.

Qualifications

• Luxury hospitality or guest services experience.
• Availability for weekday afternoon and evening shifts, plus weekends on a rotating roster.
• NSW RSA, or willingness to obtain one.
• Your own transport; being tech‑savvy is a bonus.

Responsibilities

• Greet guests personally and ensure arrivals and departures feel effortless.
• Anticipate needs from dinner reservations to celebrations.
• Deliver bar service, from welcome drinks to evening glasses on the deck.
• Share knowledge of the hinterland, best tables, walks and villages.
• Manage reservations and guest accounts in Mews with care and precision.
• Coordinate with housekeeping and grounds to keep villas ready for arrivals.

Skills

Guest services

Attention to detail

Calm demeanor

Customer service

Education

NSW RSA

Tools

Mews reservations

Job description

The Brooklet is a luxury hotel comprising seven villas on 125 acres near Bangalow. This is a permanent part-time role of 30–56 hours per fortnight as the estate’s face from first enquiry to departure.

Greet guests, anticipate needs, and deliver thoughtful bar service while sharing local hinterland insights. You’ll manage reservations in Mews and work closely with housekeeping to ensure flawless guest experiences.