Guest Services

The Brooklet; Brooklet; On-site; AUD 30,000 - 39,000; Part time

Job summary

The Brooklet is a luxury hotel comprising seven villas on 125 acres near Bangalow. This is a permanent part-time role of 30–56 hours per fortnight as the estate’s face from first enquiry to departure.

Greet guests, anticipate needs, and deliver thoughtful bar service while sharing local hinterland insights. You’ll manage reservations in Mews and work closely with housekeeping to ensure flawless guest experiences.

Qualifications

• Luxury hospitality or guest services experience.
• Availability for weekday afternoon and evening shifts, plus weekends on a rotating roster.
• NSW RSA, or willingness to obtain one.
• Your own transport; being tech‑savvy is a bonus.

Responsibilities

• Greet guests personally and ensure arrivals and departures feel effortless.
• Anticipate needs from dinner reservations to celebrations.
• Deliver bar service, from welcome drinks to evening glasses on the deck.
• Share knowledge of the hinterland, best tables, walks and villages.
• Manage reservations and guest accounts in Mews with care and precision.
• Coordinate with housekeeping and grounds to keep villas ready for arrivals.

Skills

Guest services

Attention to detail

Calm demeanor

Customer service

Education

NSW RSA

Tools

Mews reservations

Job description

The Brooklet is a luxury hotel of seven architectural villas on 125 acres near Bangalow. This is a permanent part-time position of 30-56 hours per fortnight. You will be the face of the estate, from a guest's first enquiry through to their departure.

Key responsibilities

Greet each guest personally and make every arrival and departure feel effortless

Anticipate needs before they're voiced, from a dinner reservation to a quiet celebration

Deliver considered bar service, whether it's a welcome drink or an evening glass on the deck

Share your knowledge of the hinterland, its best tables, walks and villages

Manage reservations and guest accounts in Mews with care and precision

Work closely with housekeeping and grounds so every villa is ready for the person arriving

About you

Luxury hospitality or guest services experience

A sharp eye for detail and a calm, warm manner

Availability for weekday afternoon and evening shifts, plus weekends on a rotating morning and afternoon/evening roster, with openness to picking up more hours as the role grows

A NSW RSA, or willingness to get one

Your own transport

Being tech-savvy is a bonus

About us

The Brooklet is a luxury hotel of seven architectural villas on 125 acres near Bangalow. We are a boutique team looking for someone to be the face of our estate.

Sunset views on shift, surrounded by 125 acres of energising hinterland country

Independence and trust within a small team

Permanent part-time security, with paid annual and personal leave and scope to increase your hours

Pay under Level 4 of the Hospitality Industry (General) Award, with weekend and public holiday rates