Luxury Client Care Advisor: Elevate Digital & In-Store

Tiffany & Co; Sydney; Sur place; AUD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Employee merchandise benefits

Learning and development opportunities

Join LVMH luxury group

Résumé du poste

Tiffany & Co. is seeking a Client Care Advisor in Sydney CBD for a full-time role, delivering luxury digital client experiences across phone, chat, email and in-store consultations.

You will drive sales, manage diverse client needs across Retail, eCommerce and Customer Service, and build lasting relationships with high-end clients. The role requires a background in sales and service within retail, hospitality, or multimodal environments, strong organization, initiative, and flexible availability

Qualifications

• Sales and service centric experience in retail, hospitality, call center or multimodal environment.
• Methodical, efficient and able to multi-task with strong organizational and time-management skills.
• Proactive with initiative to think outside the box and develop innovative solutions.
• Flexible working availability, including evenings and weekends.

Responsabilités

• Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.
• Strive to overachieve your monthly sales plan and service level targets, continuously to exceed our client’s expectation.
• Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services and other general inquires.
• Have a strong ability to develop cross-functional relationships in fast-paced environment, closely collaborate with other Client Care Advisors, Distribution Center team, eCommerce team and Client Advisors from stores.
• Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.
• Proactively to recruit new clients to the brand by discovering your client’s profile and cover any penitential business opportunities.
• Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.

Description du poste

Tiffany & Co. is seeking a Client Care Advisor in Sydney CBD for a full-time role, delivering luxury digital client experiences across phone, chat, email and in-store consultations.

You will drive sales, manage diverse client needs across Retail, eCommerce and Customer Service, and build lasting relationships with high-end clients. The role requires a background in sales and service within retail, hospitality, or multimodal environments, strong organization, initiative, and flexible availability