Luxury Boutique Concierge

Paspaley Pearls; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Paspaley Pearls in Brisbane seeks a Boutique Host to join our luxury team. You will welcome clients, elevate their shopping experience, and help manage appointments and walk-ins with grace.

The role requires a composed presence, premium service ethos, and genuine interest in fine jewellery. You will collaborate with Client Advisors and uphold Paspaley’s high standards across the boutique.

Qualifications

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Responsibilities

• Create a warm and memorable first impression by welcoming customers and ensuring they feel valued from the moment they enter the boutique.
• Deliver exceptional hospitality by offering refreshments and creating a comfortable, luxurious environment for clients.
• Support the seamless flow of appointments and walk-in customers during busy trading periods.
• Collaborate with Client Advisors to ensure smooth transitions throughout the customer journey.
• Monitor customer wait times and provide timely updates where required.
• Maintain impeccable boutique presentation, ensuring customer areas are always welcoming and beautifully presented.
• Support boutique events and activations throughout the seasonal period.
• Work collaboratively with the boutique team to deliver exceptional service and uphold Paspaley's luxury standards.

Skills

Luxury retail

Hospitality

Client service

Communication

Job description

Paspaley Pearls in Brisbane seeks a Boutique Host to join our luxury team. You will welcome clients, elevate their shopping experience, and help manage appointments and walk-ins with grace.

The role requires a composed presence, premium service ethos, and genuine interest in fine jewellery. You will collaborate with Client Advisors and uphold Paspaley’s high standards across the boutique.