Boutique Host / Christmas Casual

Paspaley Pearls; Sydney; On-site; AUD 45,000 - 60,000; Full time

Job summary

Paspaley Pearls in Sydney invites applications for a Boutique Host to warmly welcome clients and provide elegant hospitality in our luxury store.

You will support appointments and events, maintain pristine presentation, and collaborate with Client Advisors to ensure a seamless customer journey while upholding our brand standards.

Qualifications

• Experience in luxury or premium retail or high‑touch client service.
• Composed presence with impeccable presentation and communication.
• Curiosity about craftsmanship and fine jewellery.

Responsibilities

• Create a warm, memorable first impression by welcoming customers.
• Deliver exceptional hospitality by offering refreshments and creating a luxurious environment.
• Support appointment flow and manage walk-ins during peak trading periods.
• Collaborate with Client Advisors to ensure smooth customer journeys.
• Monitor wait times and provide timely updates to clients.
• Maintain impeccable boutique presentation and inviting customer areas.
• Support boutique events and activations throughout the season.
• Work with the team to uphold Paspaley's luxury standards.

Skills

Luxury retail experience

Excellent communication

Hospitality mindset

Flexible hours

Job description

Paspaley is an iconic Australian luxury brand that is home to the rarest and most beautifulpearls in the world. We are a leader in contemporary pearl jewellery design, with our distinctive collections available through Paspaley boutiques and eBoutique.

We are looking for a passionateBoutique Hosttojoin our high-performing team.

Key Responsibilities

• Create a warm and memorable first impression by welcoming customers and ensuring they feel valued from the moment they enter the boutique.
• Deliver exceptional hospitality by offering refreshments and creating a comfortable, luxurious environment for clients.
• Support the seamless flow of appointments and walk-in customers during busy trading periods.
• Collaborate with Client Advisors to ensure smooth transitions throughout the customer journey.
• Monitor customer wait times and provide timely updates where required.
• Maintain impeccable boutique presentation, ensuring customer areas are always welcoming and beautifully presented.
• Support boutique events and activations throughout the seasonal period.
• Work collaboratively with the boutique team to deliver exceptional service and uphold Paspaley's luxury standards.

About You

• Experience in luxury or premium retail, hospitality, or high‑touch client service.
• Composed presence, impeccable presentation, and natural communication.
• Curiosity about craftsmanship and a genuine interest in fine jewellery.
• Reliability and flexibility across boutique trading hours.

Why Paspaley?

• Be part of a prestigious Australian brand with global recognition.
• Enjoy ongoing training in luxury service, styling, and product knowledge.
• Work in a supportive, inclusive team culture.
• Discover exciting career pathways in luxury retail.

At Paspaley, we believe that diversity enriches both our workplace and our client experience. We welcome applications from all backgrounds and are committed to fostering an inclusive environment where everyone feels valued and supported. As an Equal Opportunity Employer, we select talent based on skills, experience, and alignment with our brand values.