Loyalty Consulting Manager: Lead End-to-End Engagements

Ellipsis & Company; Melbourne; Hybrid; AUD 170,000 - 230,000; Full time

Benefits offered by this job

Hybrid work arrangements

Above-market annual leave

Technology and development budgets

Work across Melbourne and Sydney sites

Job summary

Ellipsis & Company in Melbourne is seeking a senior management consultant to lead loyalty-focused client engagements. You will own end-to-end engagements, shape problem-solving approaches and present to client executives, driving value through loyalty program design and partnerships.

You’ll build financial models, contribute to proposals, and guide teams with strong problem-solving, data storytelling, and AI-enabled productivity. Hybrid work across Melbourne and Sydney is offered.

Qualifications

• 4+ years' experience in a Big Four or established management consulting firm.
• Proven track record of leading workstreams or engagements and managing client stakeholders.
• Strong financial modelling and business case skills with data analysis and visualisation.
• Fluent in structured problem-solving (First Principles, Hypothesis-Based Problem Solving, Pyramid Principle).
• Experience contributing to proposals.
• Proficient in AI productivity tools and Microsoft Office (PowerPoint, Excel, Word).
• Commercially minded, proactive and precise with executive presence.
• Customer experience or loyalty experience is a bonus, but not essential.
• You must have full Australian working rights.

Responsibilities

• Lead complex client engagements end-to-end, from scoping and problem definition through to final recommendations, owning core workstreams and deliverables.
• Shape the problem-solving approach for each engagement by setting hypotheses, structuring the work and guiding the analysis to clear, fact-based recommendations.
• Act as the senior day-to-day contact for clients, leading workshops, steering committees and executive presentations.
• Build and review financial models and business cases that quantify the commercial value of loyalty programme design, partnerships and initiatives.
• Quality-assure deliverables to Ellipsis standards, using data visualisation and storytelling to bring recommendations to life.
• Scope engagements and manage them to time, scope and budget, raising risks early with proposed solutions.
• Contribute to proposals and pitches, and grow existing client relationships through follow-on work.
• Support and coach colleagues on your engagements, and contribute to Ellipsis IP and thought leadership.

Skills

Big Four consulting

Financial modelling

Data analysis & visualisation

Structured problem solving

Proposal development

AI productivity tools

MS Office

Executive stakeholder management

Loyalty/customer experience

Tools

PowerPoint

Excel

Word

Job description

Ellipsis & Company in Melbourne is seeking a senior management consultant to lead loyalty-focused client engagements. You will own end-to-end engagements, shape problem-solving approaches and present to client executives, driving value through loyalty program design and partnerships.

You’ll build financial models, contribute to proposals, and guide teams with strong problem-solving, data storytelling, and AI-enabled productivity. Hybrid work across Melbourne and Sydney is offered.