Logistics & Calibration Technician

Trescal (Australia) Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

N.G. Brown & Associates (NGB), part of Trescal Australia, seeks a Logistics & Calibration Technician to support calibration, maintenance and repair activities while coordinating logistics and workshop operations in Melbourne.

Training will be provided to develop technical skills and industry knowledge. You will work in a hands-on role across calibration and warehouse tasks, ensuring accuracy, safety and timely delivery of services to diverse industries.

Qualifications

• Strong attention to detail and accuracy.
• Good mechanical aptitude and problem-solving ability.
• Basic math and computer skills including Microsoft Office applications (Outlook, Excel, Word).
• Strong written and verbal communication skills.
• Ability to prioritize workload and meet deadlines.
• Current Australian Driver's License.
• Ability to work independently and as part of a team.
• Reliable, punctual and professional attitude.
• Physically fit and able to perform lifting and manual handling.

Responsibilities

• Perform calibration, verification, maintenance and repair of weighing equipment, balances, scales, vessels, force measurement devices and other instruments as directed.
• Follow documented calibration procedures, work instructions and quality requirements. Ensure all work is completed in accordance with NATA and NMI requirements, company procedures and relevant industry standards.
• Ensure calibration and repair records are accurate, complete and submitted within required timeframes.
• Assist with fault diagnosis, basic repairs and preventative maintenance activities.
• Maintain calibration standards, reference equipment and workshop tools in good condition and ensure they are within calibration intervals.
• Support continuous improvement initiatives relating to quality, safety and operational efficiency.
• Ensure all calibration reports, worksheets and associated documentation are accurate, complete and free from errors prior to submission to Admin or authorized signatories.
• Promptly report any issues relating to calibration equipment, software, spreadsheets, procedures or quality documentation to the Operations Manager or Team Leader.
• Receive, inspect and unpack incoming customer equipment, complete all associated documentation and ensure records are submitted to Admin in a timely manner.
• Prepare instruments, documentation and consumables for dispatch.
• Pack customer equipment in accordance with company packaging procedures to prevent transport damage.
• Coordinate freight bookings, courier collections and deliveries.
• Liaise with freight providers regarding shipment tracking, delays, damage claims and delivery issues.
• Maintain accurate records of incoming and outgoing shipments.
• Assist with stock control, inventory management and procurement activities.
• Ensure workshop, warehouse and storage areas are maintained in a clean, organized and safe condition.
• Load and unload vehicles, trailers and trolleys using appropriate manual handling techniques and mechanical lifting aids in accordance with workplace safety procedures.
• Communicate with customers regarding equipment collection, delivery and service status updates.
• Support service coordinators and administration staff with operational tasks.
• Contribute to achieving company KPI's relating to turnaround time, quality, customer satisfaction and operational performance.
• Assist with maintaining customer records and job documentation.
• Assist customers with technical enquiries.
• Comply with all company Quality, Safety and Environmental policies and procedures.
• Report hazards, incidents and non-conformances promptly to Operations Manager or Trescal Quality.
• Ensure company vehicles, tools and equipment are operated safely and maintained appropriately.
• Participate in training programs and competency assessments as required.
• Maintain professional conduct and represent NGB positively at all times.
• Assist other departments during periods of high workload or operational demand.
• Undertake training and development activities as required to support business needs.
• Ensure Laptops and Phone provided are treated with care and maintained in good order.
• Any problems, loss or damage are to be brought to the attention of your Lab Manager or State Manager
• Participate in team meetings and continuous improvement initiatives.
• Perform other duties reasonably within the scope, skill and responsibility level of the role.
• Carry out any other reasonable tasks, projects or duties as directed by the Operations Manager or Team Leader.

Skills

Attention to detail

Mechanical aptitude

Problem solving

Communication skills

Time management

Teamwork

Safety awareness

Tools

Outlook

Excel

Word

ERP systems

Job description

Description

The Company:

N.G. Brown & Associates (NGB) is a leading provider of calibration, testing, weighing and measurement solutions across Australia. As part of Trescal Australia, we service a diverse range of industries including pharmaceutical, manufacturing, food, logistics, research, construction and government sectors.

The Role:

The Logistics & Calibration Technician plays a key role in supporting the day-to-day operations of the business by performing calibration, maintenance and repair activities while also coordinating logistics, freight, asset handling and workshop operations. The role requires a hands-on individual who can work both independently and as part of a team to ensure equipment is serviced accurately, delivered on time and managed in accordance with NATA, company and customer requirements.

Training will be provided to develop technical skills and industry knowledge.

Key Responsibilities:

Calibration & Technical Services

• Perform calibration, verification, maintenance and repair of weighing equipment, balances, scales, vessels, force measurement devices and other instruments as directed.
• Follow documented calibration procedures, work instructions and quality requirements. Ensure all work is completed in accordance with NATA and NMI requirements, company procedures and relevant industry standards.
• Ensure calibration and repair records are accurate, complete and submitted within required timeframes.
• Assist with fault diagnosis, basic repairs and preventative maintenance activities.
• Maintain calibration standards, reference equipment and workshop tools in good condition and ensure they are within calibration intervals.
• Support continuous improvement initiatives relating to quality, safety and operational efficiency.
• Ensure all calibration reports, worksheets and associated documentation are accurate, complete and free from errors prior to submission to Admin or authorized signatories.
• Promptly report any issues relating to calibration equipment, software, spreadsheets, procedures or quality documentation to the Operations Manager or Team Leader.

Logistics & Warehouse Operations

• Receive, inspect and unpack incoming customer equipment, complete all associated documentation and ensure records are submitted to Admin in a timely manner.
• Prepare instruments, documentation and consumables for dispatch.
• Pack customer equipment in accordance with company packaging procedures to prevent transport damage.
• Coordinate freight bookings, courier collections and deliveries.
• Liaise with freight providers regarding shipment tracking, delays, damage claims and delivery issues.
• Maintain accurate records of incoming and outgoing shipments.
• Assist with stock control, inventory management and procurement activities.
• Ensure workshop, warehouse and storage areas are maintained in a clean, organized and safe condition.
• Load and unload vehicles, trailers and trolleys using appropriate manual handling techniques and mechanical lifting aids in accordance with workplace safety procedures.

Customer Service & Administration

• Communicate with customers regarding equipment collection, delivery and service status updates.
• Support service coordinators and administration staff with operational tasks.
• Contribute to achieving company KPI's relating to turnaround time, quality, customer satisfaction and operational performance.
• Assist with maintaining customer records and job documentation.
• Assist customers with technical enquiries.

Safety, Quality & Compliance

• Comply with all company Quality, Safety and Environmental policies and procedures.
• Report hazards, incidents and non-conformances promptly to Operations Manager or Trescal Quality.
• Ensure company vehicles, tools and equipment are operated safely and maintained appropriately.
• Participate in training programs and competency assessments as required.
• Maintain professional conduct and represent NGB positively at all times.

General Responsibilities

• Assist other departments during periods of high workload or operational demand.
• Undertake training and development activities as required to support business needs.
• Ensure Laptops and Phone provided are treated with care and maintained in good order. Any problems, loss or damage are to be brought to the attention of your Lab Manager or State Manager
• Participate in team meetings and continuous improvement initiatives.
• Perform other duties reasonably within the scope, skill and responsibility level of the role.
• Carry out any other reasonable tasks, projects or duties as directed by the Operations Manager or Team Leader.

The responsibilities outlined in this position description are not intended to be exhaustive and may be amended from time to time to meet business requirements

Skills & Experience

• Strong attention to detail and accuracy.
• Good mechanical aptitude and problem-solving ability.
• Basic math and computer skills including Microsoft Office applications including Outlook, Excel, Word etc.
• Strong written and verbal communication skills.
• Ability to prioritize workload and meet deadlines.
• Current Australian Driver's License.
• Ability to work independently and as part of a team.
• Reliable, punctua l and professional attitude.
• Physically fit and ability to safely perform the physical requirements of the role, including regular lifting, carrying, pushing and pulling loads in accordance with WorkSafe Victoria's safe manual handling practices and company procedures.

Highly Desirable

• Experience in calibration, instrumentation, laboratory, manufacturing, warehousing or logistics environments.
• Knowledge of weighing equipment, measurement systems or testing equipment.
• Understanding of ISO 17025 or accredited laboratory environments.

Personal Attributes

• Positive and proactive attitude.
• Strong work ethic with a "can-do" and solution-focused approach.
• Willingness to learn technical skills and industry knowledge.
• Ability to work autonomously and take ownership of assigned tasks.
• Flexible and adaptable to changing priorities and business requirements.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Team-oriented with a commitment to supporting colleagues and contributing to business success.

Company Overview

At Trescal we aim to improve industry performance. Our mission to provide solutions that improve performance goes hand in hand with maintaining exemplary governance, contributing to a greater society and safeguarding environmental health.