Logistics and Fulfillment Specialist

Smithsgroup2; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Smithsgroup2 is seeking an experienced Fulfillment Specialist to support Australia and New Zealand operations. The role covers end-to-end fulfillment, ensuring timely deliveries and customer service excellence across the ANZ region.

You will coordinate with freight forwarders, 3PL warehouses, and internal teams to optimize logistics and drive continuous improvement. A Bachelor’s degree in a related field is required, with strong SAP/WMS experience and the ability to manage multiple priorities.

Qualifications

• Bachelor's degree in Supply Chain, Logistics, Business, or related discipline.
• Proven experience in logistics, freight forwarding, shipping, or fulfillment.
• Experience working with SAP, WMS, or similar systems.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage and execute service, sales, and program orders across Australia and New Zealand.
• Coordinate with freight forwarders, shipping partners, transport providers, and 3PL warehouses.
• Oversee domestic and international shipments, including ocean freight.
• Monitor fulfillment activities and resolve delays, inventory issues, and escalations.
• Partner with Service, Commercial, Program Management, and Supply Chain teams to meet commitments.
• Drive logistics cost optimization and support process improvements across ANZ.
• Analyze fulfillment metrics to identify operational improvements.
• Ensure compliance with policies, trade requirements, and import/export regulations.
• Act as main contact for fulfillment activities with internal and external stakeholders.
• Support a fast-paced environment with a customer-focused approach.

Skills

Analytical thinking

Stakeholder management

Communication

Problem solving

Education

Bachelor's degree in Supply Chain or related

Tools

SAP

WMS

Job description

We are looking for an experienced Fulfillment Specialist to support our Australia and New Zealand operations. This is a dynamic regional role responsible for managing end-to-end fulfillment activities, ensuring excellent customer service, efficient logistics execution, and seamless coordination across the supply chain network.

Working closely with internal stakeholders, freight forwarders, logistics providers, and warehouse partners, you will play a key role in ensuring products are delivered on time while driving operational excellence and continuous improvement across the ANZ region.

What You\'ll Be Doing

• Manage and execute service, sales, and program orders across Australia and New Zealand.


• Coordinate with freight forwarders, shipping partners, transportation providers, and 3PL warehouses to ensure timely and cost-effective deliveries.


• Oversee domestic and international shipments, including ocean freight and other transportation modes.


• Monitor order fulfillment activities and proactively resolve shipment delays, inventory issues, and customer escalations.


• Partner with Service, Commercial, Program Management, and Supply Chain teams to meet customer commitments and business objectives.


• Drive logistics cost optimization and support process improvement initiatives across the ANZ supply chain network.


• Analyze fulfillment and logistics performance metrics to identify opportunities for operational enhancements.


• Ensure compliance with company policies, trade requirements, and import/export regulations.


• Act as a key point of contact for fulfillment-related activities, building strong relationships with both internal and external stakeholders.


• Support a fast‑paced and evolving business environment while maintaining a strong customer‑focused approach.

What We\'re Looking For

• Bachelor\'s Degree in Supply Chain, Logistics, Business, or a related discipline.


• Proven experience in logistics, freight forwarding, shipping, ocean freight, fulfillment, inventory management, or supply chain operations.


• Strong experience working with freight forwarders, logistics service providers, transportation partners, and 3PL warehouses.


• Solid understanding of domestic and international logistics operations.


• Experience working with SAP, WMS, or similar supply chain management systems.


• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment.


• Strong analytical and problem‑solving skills with a continuous improvement mindset.


• Excellent communication, stakeholder management, and customer service skills.


• Experience supporting regional operations across Australia and New Zealand will be highly regarded.


• Knowledge of import/export processes and trade compliance is advantageous.


• A proactive, collaborative, and hands‑on approach with the ability to work independently and as part of a team.

Why Join Us?

• Regional ownership across the entire ANZ market.


• Exposure to a broad range of supply chain activities including logistics, freight forwarding, warehousing, inventory management, and fulfillment.


• Opportunity to contribute to process improvements and operational excellence initiatives.


• Collaborative environment with strong cross‑functional engagement and regional visibility.


• Dynamic role offering variety, challenge, and opportunities for professional growth.

Join us and we\'ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You\'ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You\'ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

Join us and work for a world‑leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.

We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.