Logistics Admin Lead: Customer Service & Operations

Lineage Logistics; Melbourne; Vor Ort; AUD 75.000 - 95.000; Vollzeit

Zusammenfassung

Lineage is seeking a Logistics Administration Supervisor at our Laverton facility to lead and mentor a busy admin team, ensuring accurate orders, invoicing and data management while delivering exceptional customer service. You will partner with shifts and operations to drive productivity and service quality in a critical cold-chain environment.

You will coach staff, manage competing priorities and uphold safety and compliance standards across FSANZ, HACCP and CoR, contributing to continuous

Qualifikationen

• Extensive experience in a similar operational admin or customer service leadership role.
• Proven track record supervising and coaching small to medium teams.
• Strong knowledge of customer orders, stock movements, invoicing processes.
• Excellent communication, problem-solving and influencing skills.

Aufgaben

• Coaching and developing Business Services Representatives to deliver exceptional admin and customer service outcomes.
• Overseeing daily administration activities, including customer orders, receipts, invoicing and purchase order accuracy.
• Developing strong relationships with customers - handling escalations, supporting meetings and ensuring a high standard of service.
• Maintaining customer master data, support stocktakes and assist in the resolution of inventory queries or variances.
• Working closely with operational leaders to support daily productivity and site performance.
• Ensuring site supplies, PPE, uniforms and consumables are maintained.
• Participating in safety initiatives, data entry and compliance activities across FSANZ, HACCP and CoR.
• Fostering a safe, high performing, engaged team culture that embraces continuous improvement and service excellence.

Kenntnisse

Leadership

Customer Service

Stock & Invoicing

Communication

Prioritization

WMS/TMS

Logistics

Tools

Microsoft Office

WMS/TMS

Jobbeschreibung

Lineage is seeking a Logistics Administration Supervisor at our Laverton facility to lead and mentor a busy admin team, ensuring accurate orders, invoicing and data management while delivering exceptional customer service. You will partner with shifts and operations to drive productivity and service quality in a critical cold-chain environment.

You will coach staff, manage competing priorities and uphold safety and compliance standards across FSANZ, HACCP and CoR, contributing to continuous