Local Area Coordinator

Mission Australia; City Of Swan; In loco; AUD 80.000 - 109.000; Tempo pieno

Vantaggi offerti da questo lavoro

Not-for-profit salary packaging

Professional development

Employee benefits

Descrizione del lavoro

Mission Australia is seeking a Local Area Coordinator to support people with disability, their families and carers to access the supports they need through the NDIS. This full-time fixed-term role, based at Midland, WA, offers a meaningful opportunity to help participants build independence and participation in daily life.

You’ll work with local communities across the North East Metro region, coordinating with families, service providers, and NDIA to achieve positive outcomes while adhering to

Competenze

• Relevant qualification in Human Services, Social Work or Community Services or equivalent experience.
• Experience in customer-focused community services environment.
• Strong administration and documentation skills.
• Strong communication and stakeholder engagement abilities.
• Excellent organizational skills and ability to manage competing priorities.
• Proficiency with client management systems and Microsoft Office.

Mansioni

• Deliver high-quality, person-centred support to people with disability and their families.
• Build trusted relationships with participants to understand goals and support needs.
• Navigate the NDIS and connect participants with appropriate supports.
• Collaborate with families, carers, NDIA, and service providers for outcomes.
• Maintain accurate participant records and meet contractual requirements.
• Manage a caseload effectively and balance priorities.
• Contribute to a collaborative team culture through learning and development.

Conoscenze

Administration

Customer service

Stakeholder engagement

NDIS knowledge

Formazione

Human Services degree

Social Work degree

Strumenti

MS Office

CRM systems

Descrizione del lavoro

• Max-term full-time contract position until 30 June 2027
• Location:Midland, WA 6056
• $94,472.36 Base Salary + Super + not-for-profit salary packaging benefits
• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Togetherwe’rebuilding hope andpossibilityfor all.

Find out moreabout usandour purpose.

Your Opportunity

Join a team that’s committed to creating more inclusive communities. As a Local Area Coordinator, you’ll support people with disability, their families and carers to build confidence, achieve their goals, and access the supports they need through the NDIS.

This role supports participants across the North East Metro region, working alongside individuals, families, community organisations and service providers to deliver person-centred support and help people strengthen their independence and participation in everyday life.

We’re growing our team! We have a full-time, fixed-term opportunity available until 30 June 2027, based at our Midland office.

You’ll join a supportive, values-driven team that is committed to making a real impact while investing in your professional development and career growth.

This role is ideal for people with strong administration, customer service, coordination or stakeholder engagement experience who enjoy building relationships, managing competing priorities and helping others achieve their goals.

Whether you’re an experienced Local Area Coordinator or looking for a rewarding career supporting people to achieve their goals, you’ll be supported with training and development to succeed in the role.

Your Key Responsibilitieswill be to

• Deliver high-quality, person-centred support to people with disability, their families and carers.
• Build trusted relationships with participants to understand their goals, strengths and support needs, and assist them to navigate the NDIS.
• Empower participants to make informed decisions and connect with appropriate community, mainstream, informal and funded supports.
• Collaborate with families, carers, the NDIA, community organisations and other stakeholders to achieve positive participant outcomes.
• Maintain accurate participant records, complete administrative tasks, and meet contractual, legislative and quality requirements.
• Manage a caseload effectively while balancing competing priorities and service delivery outcomes.
• Contribute to a collaborative team culture through continuous learning, quality improvement and professional development.

Requirementsfor Success

• Relevant qualification in Human Services, Social Work, Community Services or equivalent experience.
• Experience working in a customer-focused, community services, employment services, housing, health or human services environment.
• Strong administration skills, with experience managing documentation, maintaining accurate records and meeting reporting requirements.
• Strong communication and stakeholder engagement skills, with the ability to build trusted relationships and navigate complex conversations.
• Excellent organisational skills, with the ability to manage competing priorities and deliver high-quality outcomes.
• Strong digital literacy, with confidence using client management systems, databases and Microsoft Office applications.
• Current Australian Driver’s Licence and the ability to meet NDIS Worker Screening Check and NDIA onboarding requirements.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your Benefits

To ensure our employees feel valued, empowered, and celebrated, weprovidea range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax (details via AccessPay)

• Free external, confidential counselling and access to chaplaincy support.

• Volunteering opportunities

• Opportunity topurchaseadditionalannual leave

• Extra leave available including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

Weprioritisethe safety and wellbeing of everyone, both within our team and the individuals we serve.

We arecommitted to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation tosubmitan applicationand aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.So, whoever you are, ifyou’reskilled and actively support our purpose and values, you would be welcome at Mission Australia.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Find out more about a career with Mission Australia.