Lobby Host

JLL; North Sydney Council; On-site; AUD 60,000 - 75,000; Full time

Job summary

JLL in North Sydney, Australia, seeks a proactive Concierge/Lobby Host to support the Workplace Coordinator with front-of-house operations and administrative tasks. You will engage with staff and clients, assist events, and maintain a welcoming, well-organised reception.

The role involves greeting visitors, managing badges and access, assisting with meeting room setups, and daily site upkeep. This dynamic position offers exposure to facilities and operations in a corporate real estate

Qualifications

• Greeting clients and staff with excellent service.
• Answer incoming calls and meet-and-greet staff, clients and vendors.
• Manage access badges and parking requests.
• Maintain consumables and stock levels.
• Assist with meeting room bookings and events.
• Support during emergencies and site safety.
• Maintain front-of-house documentation (SharePoint).

Responsibilities

• Greeting clients and providing an excellent customer service: name badges, offering tea & coffee, escorting to meeting room
• Answer incoming calls and meet and greet all staff, clients and vendors
• Manage access badges and ensure secure and smooth visitor flow
• Support with meeting room requirements (booking/moving furniture) and vendor coordination
• Assist with daily site inspections and keep front-of-house areas tidy
• Participate in emergencies and support facilities teams as needed

Skills

Customer service

Front of house

Administrative

Stakeholder engagement

Tools

SharePoint

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves

The Concierge/Lobby Host will assist the Workplace Coordinator with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.

Key Responsibilities include

• Greeting clients and providing an excellent customer service: name badges, offering tea & coffee, escorting to meeting room
• Answer incoming calls
• Meet and greet to all staff, clients and vendors
• Manage access badges
• Ensuring consumables are maintained and stocktake regularly carried out
• Assist with meeting room requirements (booking / moving furniture / reoccurring events)
• Participate as a key team member during emergency situations
• Assist with the distribution of couriers and mail
• Process requests for car parking
• Oversee new starters: Access Badges, Parking, Inductions, Lockers, Laptops
• Work alongside Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required.
• Proactively maintain documentation for front of house via SharePoint and internal systems
• Daily inspections of site ensuring all rooms and client zone remain clear and clutter free.
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• Daily inspections of site ensuring all rooms and client zone remain clear and clutter free.
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