Senior Workplace Coordinator

JLL; Sydney; On-site; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Great employee discounts off fitness,

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia’s#

Job summary

JLL is seeking a Senior Workplace Coordinator to lead soft services delivery in a premium Sydney office. You will oversee janitorial, waste, and amenities, acting as a daily liaison between the client, contractors, and occupants to ensure high standards of service.

The role emphasizes inspections, vendor performance, and data-driven improvements while fostering an inclusive, collaborative work culture at Australia’s #1 commercial real estate firm.

Qualifications

• Associate's degree in Facilities Management, Business Administration, or Hospitality is preferred.
• Experience coordinating facilities or soft services in office environments is desirable.
• Familiarity with workplace platforms and IWMS is advantageous.

Responsibilities

• Coordinate daily soft facilities services including janitorial, waste, and pantry provisions.
• Conduct daily inspections and quality checks across office spaces and common areas.
• Liaise with contractors and vendors; monitor performance and escalation as needed.
• Support workplace amenities and respond to service requests via CMMS or apps.
• Track waste management, sustainability metrics, and inventory levels.
• Generate inspection reports and drive continuous improvement.

Skills

Excellent communication

Strong organizational skills

Attention to detail

Customer service orientation

Multitasking

Professional demeanor

Education

Associate's degree in Facilities Management, Business Administration, or Hospitality

Tools

CMMS

Microsoft Office Suite (Outlook, Word, Excel)

IWMS

Job description

Shaping the future of real estate for a better world

At JLL, we see a Brighter Wayforward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

Overview of the Role:

As a Senior Workplace Coordinator, you'll be the face of exceptional service delivery for one of our most valued clients, creating an environment where people can do their best work every day. In this role, you'll coordinate and oversee soft services operations—from janitorial cleaning and waste management to hospitality services, and workplace amenities—ensuring every touchpoint reflects the highest standards of professionalism and care. You'll act as the primary liaison between our client, service providers, and building occupants, conducting daily inspections, managing vendor performance, and solving problems before they arise. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position puts you right at the heart of that mission. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with colleagues, contractors, and stakeholders to deliver seamless workplace experiences. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career, giving you exposure to integrated facilities management, sustainability initiatives, and the commercial real estate industry's most forward-thinking practices.

Duties include but are not limited to:

• Coordinate daily delivery of soft facilities services including janitorial cleaning, waste removal, recycling programs, restroom supplies, pest control to maintain a pristine workplace environment
• Conduct daily walk-throughs and quality inspections across office spaces, common areas, restrooms, pantries, meeting rooms, and cafeteria using established checklists and documentation standards
• Serve as day-to-day liaison with soft services contractors and vendors, monitoring performance, ensuring adherence to scope of work, and escalating issues as needed
• Manage workplace amenities including coffee stations, water dispensers, pantry supplies, break room provisions, and vending services to ensure all areas are well-stocked and organized
• Respond to occupant service requests through CMMS or workplace apps, prioritizing and dispatching cleaning, restocking, and amenity-related work orders while tracking completion and satisfaction
• Oversee waste management and recycling programs, monitor collection schedules, track waste diversion metrics, and support sustainability initiatives aligned with client environmental goals Schedule and coordinate pest control services, special cleaning projects, and seasonal activities including deep cleans
• Maintain inventory of cleaning supplies, restroom consumables, and amenity provisions, monitoring usage patterns and processing purchase orders to ensure adequate stock levels
• Generate inspection reports highlighting deficiencies, corrective actions, and service performance trends to support data-driven decision making and continuous improvement

Sounds like you? We are looking for someone:

• Associate's degree in Facilities Management, Business Administration, or Hospitality
• 3–5 years of experience in facilities coordination, soft services management, building operations, or commercial office environments
• Experience with workplace experience platforms, employee apps, or integrated workplace management systems (IWMS)
• Strong organizational skills with proven ability to manage multiple tasks, priorities, and vendor relationships simultaneously
• Excellent attention to detail and quality consciousness with commitment to maintaining exceptional workplace environment standards
• Effective communication skills, both written and verbal, with customer service orientation and professional demeanor
• Proficiency in CMMS or work order management systems and Microsoft Office Suite (Outlook, Word, Excel)
• Hands-on approach with willingness to conduct inspections, walk buildings extensively, and address issues directly throughout the day

Preferred qualifications:

• Background in facilities management, property management, hospitality, or related service industries
• Basic understanding of technical building systems such as HVAC, fire protection, electrical systems, or building management systems (BMS)
• Experience supporting procurement processes and vendor coordination
• Familiarity with occupancy planning, space management, or workplace services platforms

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.