Lifecycle Manager - Growth

Stake Australia; Sydney; Hybrid; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Professional development allowance

Up to 16 weeks of paid parental leave

Childcare allowance

Wellbeing support

Annual leave swap days

Discretionary performance bonus

Stake products: SMSF 30% discount on 1

Job summary

Stake is seeking a Lifecycle Manager in Sydney to own how we engage customers along their journey. You will uncover moments that matter, build personalised experiences and strengthen retention with data-informed strategies.

You’ll shape lifecycle, CRM and growth programs, partnering with Product, Engineering and Data to drive measurable impact and continuous improvement in communications and user journeys.

Qualifications

• You've built your craft in lifecycle, CRM or customer growth and know how to create experiences that strengthen engagement, retention and customer lifetime value.
• You think in systems rather than campaigns, connecting customer behaviour into end-to-end journeys that continuously improve.
• You're naturally curious. You combine quantitative data with customer insight to understand what people do and why they do it.

Responsibilities

• Own how we engage customers throughout their journey, identifying moments that matter and building personalised experiences.
• Develop segmentation and personalisation capabilities to deliver relevant communications.
• Establish experimentation culture, measuring outcomes and improving messaging, timing, channels and journeys.
• Partner across Growth, Product, Engineering and Data to turn friction into growth.
• Create measurement frameworks linking lifecycle initiatives to engagement and long-term value.

Job description

About Stake

We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.

About the role

We are looking for a Lifecycle Manager to join our Growth team in Sydney.

Growth at Stake is about more than acquiring customers. We build the systems that help people get started with confidence, stay engaged and continue growing alongside us. Working across Product, Engineering, AI, Creative, Performance Marketing and Data, we combine insight, experimentation and technology to create experiences that feel timely, relevant and genuinely valuable.

As our Lifecycle Manager, you'll own how we engage customers throughout their journey. You'll identify the moments that matter, uncover opportunities hidden in customer behaviour and build personalised experiences that deepen engagement and strengthen long-term retention. This is a role for someone who enjoys solving complex growth problems, measuring what matters and continuously improving how customers experience Stake.

You'll have the autonomy to shape our lifecycle strategy while working alongside some of the sharpest product, growth and engineering minds in the business. We work hybrid spending 3 days in our beautiful, dog-friendly Sydney office.

What success looks like

• Built a lifecycle strategy that delivers connected, personalised customer journeys across activation, engagement, retention and re-engagement.


• Developed a deep understanding of customer behaviour, turning data and insight into experiences that create measurable customer and business impact.


• Built segmentation and personalisation capabilities that help every customer receive more relevant, timely and valuable communications.


• Established a culture of experimentation, continuously improving messaging, timing, channels and customer journeys through rigorous testing.


• Partnered across Growth, Product, Engineering and Data to identify high-impact opportunities and turn customer friction into meaningful growth.


• Created clear measurement frameworks that connect lifecycle initiatives to engagement, retention and long-term customer value.


• Influenced how Stake thinks about growth, helping lifecycle become a core capability across product development and customer experience.


• Raised the bar for lifecycle craft through thoughtful execution, strong judgement and relentless focus on outcomes.

You’ll thrive here if…

• You've built your craft in lifecycle, CRM or customer growth and know how to create experiences that strengthen engagement, retention and customer lifetime value.


• You think in systems rather than campaigns, connecting customer behaviour into end-to-end journeys that continuously improve.


• You're naturally curious. You combine quantitative data with customer insight to understand what people do and why they do it.


• Experimentation shapes how you work. You develop hypotheses, measure outcomes and use what you learn to make every iteration stronger.


• You enjoy taking ownership from strategy through execution, bringing people together to solve meaningful customer problems.


• You communicate clearly, translating customer behaviour and performance data into decisions that move the business forward.

Bonus if you've ever

• Built lifecycle programs within a fast-growing consumer, fintech or technology business.


• Worked hands-on with modern customer engagement, personalisation or experimentation platforms.


• Partnered closely with Product and Engineering to build lifecycle experiences directly into digital products.


• Used AI and automation to deliver more personalised customer experiences at scale.

Benefits of working at Stake

You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program.

• Professional development allowance


• Up to 16 weeks of paid parental leave


• Childcare allowance


• Wellbeing support


• Annual leave swap days


• Discretionary performance bonus


• Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account

So what happens next?

Once we've received your application, we'll give it the attention it deserves and if we think you'd be a good addition to our team, we'll give you a call and from there, you'll cruise through our recruitment process.

To all recruitment agencies: Stake does not accept agency resumes. Please do not forward resumes to our jobs alias or directly to Stake employees. Stake is not responsible for any fees related to unsolicited resumes.