Campaign Delivery Manager

Stake Australia; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Professional development allowance

Paid parental leave (up to 16 weeks)

Childcare allowance

Wellbeing support

Annual leave swap days

Discretionary performance bonus

Stake product discounts and trading$

Job summary

Stake is hiring a Campaign Delivery Manager in Sydney to own the operational engine behind customer communications. You will work with Brand, Product Marketing, Growth, Product and Engineering to bring campaigns from strategy to execution with speed and precision.

You’ll help bring order to complexity, raise the quality bar across touchpoints, and build scalable processes and reporting to improve customer experience as Stake grows. This is a hybrid role with 3 days in the Sydney office.

Qualifications

• Highly organised with the ability to bring structure, clarity and momentum to complex projects.
• Experience delivering multi-channel campaigns and delivering operational excellence for great customer experiences.
• Exceptional attention to detail and spotting issues before customers see them.
• Strong stakeholder management across multiple teams to keep projects moving in a fast-paced environment.
• Passion for improving systems and processes to deliver better outcomes.
• Clear communication and ownership from planning through delivery.

Responsibilities

• Own the operational engine behind customer communications and ensure high-quality delivery across channels.
• Partner with Brand, Product Marketing, Growth, Product and Engineering to turn strategy into fast, precise execution.
• Turn strategy into execution with focus on speed, accuracy and customer experience.
• Raise the quality bar across every touchpoint through thoughtful planning, testing and QA.
• Develop scalable processes for campaign delivery and documentation to enable rapid growth.
• Create reporting and measurement frameworks that translate campaign performance into actionable insights.

Skills

Campaign delivery

Stakeholder management

Multi-channel campaigns

Process improvement

Attention to detail

Cross-functional collaboration

Planning & execution

Tools

Braze

Contentstack

Job description

About Stake

We’re an Australian investing platform that helps ambitious people confidently grow their wealth. By offering seamless, immersive access to ASX and Wall St, we’ve empowered a new wave of investors. Today, we have 750,000+ customers and more than A$8B under administration. Join us as we continue to reshape the financial industry, inspire investor confidence and unleash the investor in everyone.

About the role

We are looking for a Campaign Delivery Manager to join our Communications team in Sydney.

The Communications team helps every customer interaction feel clear, timely and considered. From product launches and lifecycle campaigns to operational updates and moments that matter most, we make sure customers hear the right message, at the right time, through the right channel.

As our Campaign Delivery Manager, you'll own the operational engine behind those communications. You'll partner with Brand, Product Marketing, Growth, Product and Engineering to bring campaigns to life with speed and precision. You'll turn strategy into exceptional execution, balancing attention to detail with a relentless focus on customer experience.

This is a role for someone who loves bringing order to complexity. You'll continuously improve how campaigns are delivered, raise the quality bar across every customer touchpoint and help build a communications function that scales with Stake. We work hybrid spending 3 days in our beautiful, dog-friendly Sydney office.

What success looks like

• Built a campaign delivery engine that consistently delivers high-quality customer communications across every channel.
• Become a trusted partner to Brand, Product Marketing and Growth, helping ideas move quickly from strategy to execution.
• Raised the quality and consistency of every customer communication through thoughtful planning, testing and quality assurance.
• Improved how campaigns are built, documented and delivered by introducing scalable processes that enable the team to move faster.
• Developed clear reporting and measurement frameworks that turn campaign performance into actionable insights.
• Helped customers receive more relevant, timely and engaging communications through continuous optimisation and experimentation.
• Become the go-to expert for Stake's communications platforms, helping the business unlock more value from its marketing technology.
• Built strong cross-functional relationships that make campaign delivery feel seamless, even as Stake continues to grow.

You’ll thrive here if…

• You're highly organised and enjoy bringing structure, clarity and momentum to complex projects.
• You have experience delivering multi-channel campaigns and know that operational excellence is what makes great customer experiences possible.
• You have exceptional attention to detail and naturally spot issues before customers ever see them.
• You're comfortable managing multiple stakeholders and keeping projects moving in a fast-paced environment.
• You enjoy improving systems and processes, always looking for smarter ways to deliver better outcomes.
• You communicate clearly, collaborate easily and take ownership from planning through to delivery.

Bonus if you've ever

• Worked with Braze, Contentstack or modern customer engagement platforms.
• Delivered communications across email, push, in-app messaging, web and social.
• Supported incident communications or time-critical customer updates.
• Worked in a fast-growing technology, fintech or consumer business where quality and speed matter equally.

Benefits of working at Stake

You'll have the opportunity to work with autonomy while learning from some of the best talent in the industry, playing a meaningful role in building a company that has loads of positive momentum and excitement around it. Having said that, we also have perks. Please see on our Careers website the list of benefits under our Grow with Stake program.

• Professional development allowance
• Up to 16 weeks of paid parental leave
• Childcare allowance
• Wellbeing support
• Annual leave swap days
• Discretionary performance bonus
• Stake products: SMSF 30% discount on yearly membership fee, $295 AUD annual trading credit and Stake Black account