Licensing Services Officer, Office Of Industrial Relations

Queensland Government; Brisbane; On-site; AUD 60,000 - 75,000; Full time

Job summary

Queensland Government, Office of Industrial Relations in Brisbane, is seeking a Licensing Services Officer to process electrical licence applications, respond to enquiries, and provide licensing advice. The role supports essential administrative and records management activities within the Electrical Licensing Unit.

The ideal candidate will have strong customer service and administrative skills, the ability to interpret legislation, and experience with databases and standard office software.

Qualifications

• Strong customer service, communication and administrative skills.
• Attention to detail and ability to manage competing priorities.
• Experience processing licensing applications or knowledge of licensing legislation preferred.

Responsibilities

• Process electrical licence applications.
• Respond to enquiries from licence holders and applicants.
• Provide licensing-related advice and support essential administrative activities and records management.

Skills

Customer service

Administrative skills

Attention to detail

Database proficiency

Office software

Education

Business administration qualifications

Tools

Databases

Word processing

Spreadsheets

Email

Job description

Make a difference to electrical safety in Queensland

Are you passionate about delivering excellent customer service and providing accurate, efficient administrative support? Join the Electrical Safety Office (ESO) as a Licensing Services Officer and help support a safe, competent and compliant electrical industry across Queensland.

Working within the Electrical Licensing Unit, you will process electrical licence applications, respond to enquiries from licence holders and applicants, provide licensing-related advice and support essential administrative and records management activities.

What we're looking for

We're seeking someone with:

• - Strong customer service, communication and administrative skills.
• - Excellent attention to detail and the ability to manage competing priorities and meet deadlines.
• - Confidence using databases and standard office software.
• - The ability to interpret and apply legislation and policies, or learn these requirements quickly.
• - Experience processing electrical licensing applications, knowledge of electrical licensing legislation, or qualifications in business administration will be highly regarded.

Key capabilities for this role include:

• -Experience in providing high-quality customer service (including telephone handling) and administrative support. In addition to using a range of software applications including databases, word processing, spreadsheets and email.
• -Ability to establish work priorities and meet deadlines with minimal supervision.
• -Interpersonal and written communication skills evidenced by the ability to deliver effective client service to a broad range of people.
• -Knowledge of, or the ability to acquire knowledge of electrical licensing legislation and policies.

Join OIR and contribute to our vision for Queensland workers, industry and communities to be healthy, safe, fair and productive.

Licensing Services Officer, Office of Industrial Relations - Brisbane - North, Australia