Licensing Services Officer

Queensland Government; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Job summary

Queensland Government's Electrical Licensing Unit in Brisbane is seeking a Licensing Services Officer to process electrical licence applications, respond to enquiries, and provide licensing-related advice. You will support essential administrative and records management activities to keep our electrical industry compliant and efficient.

Join a team committed to public safety and service quality, where strong customer service, attention to detail, and the ability to interpret legislation are

Qualifications

• Strong customer service and administrative skills.
• Excellent attention to detail with ability to manage priorities and deadlines.
• Experience using databases and standard office software.
• Ability to interpret policies and legislation, or willingness to learn.
• Experience processing electrical licensing applications or knowledge of licensing legislation viewed favorably.

Responsibilities

• Process electrical licence applications.
• Respond to enquiries from licence holders and applicants.
• Provide licensing advice and support essential administrative and records management activities.

Skills

Customer service

Communication

Administrative skills

Attention to detail

Database proficiency

Legislation knowledge

Education

Business Administration qualification

Job description

Make a difference to electrical safety in QueenslandAre you passionate about delivering excellent customer service and providing accurate, efficient administrative support? Join the Electrical Safety Office (ESO) as a Licensing Services Officer and help support a safe, competent and compliant electrical industry across Queensland.Working within the Electrical Licensing Unit, you will process electrical licence applications, respond to enquiries from licence holders and applicants, provide licensing-related advice and support essential administrative and records management activities.What we're looking forWe're seeking someone with:- Strong customer service, communication and administrative skills.- Excellent attention to detail and the ability to manage competing priorities and meet deadlines.- Confidence using databases and standard office software.- The ability to interpret and apply legislation and policies, or learn these requirements quickly.- Experience processing electrical licensing applications, knowledge of electrical licensing legislation, or qualifications in business administration will be highly regarded.Key capabilities for this role include:-Experience in providing high-quality customer service (including telephone handling) and administrative support. In addition to using a range of software applications including databases, word processing, spreadsheets and email.-Ability to establish work priorities and meet deadlines with minimal supervision.-Interpersonal and written communication skills evidenced by the ability to deliver effective client service to a broad range of people.-Knowledge of, or the ability to acquire knowledge of electrical licensing legislation and policies.Join OIR and contribute to our vision for Queensland workers, industry and communities to be healthy, safe, fair and productive.How to apply: Submit your current resume and a one-to-two-page statement addressing the role's key capabilities above through SmartJobs by the closing date.For further information, contact Giselle Collier, Senior Licensing Officer, at [e-mail] or on 07 3738 5091.OIR welcomes applications from people of all backgrounds and is committed to equity, diversity, respect and inclusion.Applications to remain current for 12 monthsThis work is licensed under a Creative Commons Attribution 3.0 Australia License.