Library Officer

Mornington Peninsula Shire; Mornington; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Permanent roles

Flexible hours up to 35 per week

Learning and development opportunities

Job summary

Mornington Peninsula Shire is seeking a Library Officer to deliver exceptional customer service and support high-quality library services across our branches, library van and outreach programs. You will create welcoming, inclusive experiences that connect residents with information, technology and learning opportunities.

Reporting to the Coordinator - Library Operations, the role covers responsive support, maintaining collections, running programs and assisting with vehicle services, with

Qualifications

• Completion of Year 12 or equivalent.
• Public library experience desirable.
• Frontline customer service experience.
• Ability to use IT applications and library technologies.

Responsibilities

• Provide responsive, inclusive customer support across branches, library van and outreach services.
• Maintain accessible and well-maintained collections and systems.
• Deliver engaging library programs and events for community participation.
• Support library van services and operate the vehicle safely.

Skills

Customer service

Communication

IT literacy

Independent worker

Education

Year 12 or equivalent

Tools

Library technologies

Job description

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Security – Permanent full-time and part-time opportunities, up to 35 hours per week, working across the Mornington Peninsula Libraries network, including all branches and the Library Van. Band 4 (Libraries) $75,105 - $80,030 per annum (excl. super).
  
• Community Connection – Help community members access information, technology, collections and learning opportunities across our library branches, library van and outreach services.
  
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Career – Opportunity to grow and develop with excellent learning and development opportunities.

About Us

Mornington Peninsula Shire is Victoria's destination municipality, characterised by unique townships, highly productive agriculture, world renowned landscapes, tourist regions, and areas of national and international conservation significance within a vital Green Wedge.

The Shire is responsible for a broad range of infrastructure and community services that support the wellbeing and prosperity of our diverse community. With approximately 1,000 employees, it is a busy and vibrant workplace.

What’s on Offer

• Security – Permanent full-time and part-time opportunities, up to 35 hours per week, working across the Mornington Peninsula Libraries network, including all branches and the Library Van. Band 4 (Libraries) $75,105 - $80,030 per annum (excl. super).
  
• Community Connection – Help community members access information, technology, collections and learning opportunities across our library branches, library van and outreach services.
  
• Culture – Positive, fun and inclusive work environment that is underpinned by our core values which are integral to everything we do. These are Integrity, Openness, Courage, Respect, and Excellence.
• Career – Opportunity to grow and develop with excellent learning and development opportunities.

About the Role

As a Library Officer, you will provide exceptional customer service and support high-quality library services, programs and operational activities across our branches, library van and outreach services. You will create welcoming, inclusive and accessible experiences that connect community members with information, technology, collections and learning opportunities.

Reporting to the Coordinator - Library Operations, the core responsibilities include:

• Provide responsive, inclusive and knowledgeable customer support, promoting equitable access to information, technology, collections, programs and services.
• Support efficient library operations by maintaining accessible, relevant and well-maintained collections, resources and systems across branch, library van and outreach services.
• Deliver engaging and inclusive library programs, events and activities that encourage community participation and connection.
• Support library van services as required, operating the vehicle safely in accordance with road rules, Council fleet policies, operational procedures and workplace health and safety requirements.
• Collaborate with colleagues, share knowledge and contribute to continuous improvement and consistent service delivery.

You will be required to work across all library branches and the Library Van at locations throughout the municipality. Ordinary hours are rostered Monday to Saturday, weekend work is required, and availability on Sundays is also required.

About You

• Completion of Year 12 or equivalent. Public library experience, particularly in community engagement and technology support, is desirable.
• Frontline customer service experience, strong interpersonal skills and the ability to manage complex enquiries and challenging situations.
• Highly developed verbal and written communication skills, with the ability to communicate clearly and sensitively, resolve customer issues and contribute to a positive, collaborative team.
• Demonstrated ability to use and support IT applications and library technologies, troubleshoot issues, assist customers with digital resources and maintain accurate library system data.
• Ability to work independently, exercise sound judgement and manage competing priorities across branch, library van and community settings.

A driver's licence, National Police Record Check and Working with Children Check are mandatory requirements for this role.

Applicants must have valid Australian work rights.

The Mornington Peninsula Shire is committed to creating a diverse and safe environment. We are proud to be an equal opportunity and Child Safe employer. We encourage applications from First Nations people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities and age groups.

Mornington Peninsula Shire undertakes a variety of employment screening checks. This includes employment references, Working with Children Checks and Nationally Coordinated Criminal History Check (NCCHC).

Applications Close: 5pm, Thursday 19 November 2026. Early applications are encouraged. Interviews will be conducted with suitable candidates on a rolling basis as applications are received.