Library Assistant

Public Sector People; Sydney; On-site; AUD 43,000 - 59,000; Full time

Job summary

Public Sector People is partnering with a local government organisation to recruit a Library Assistant on a 3‑month contract with an immediate start in Sydney. The role pays $37 per hour plus super and involves frontline customer service at the library desk.

You will assist patrons with borrowing, library systems, and services, while processing loans and maintaining shelves and displays. Experience in a public library environment is preferred.

Qualifications

• Experience delivering high-quality customer service in a public library.
• Ability to assist with borrowing procedures and using library systems.
• Strong verbal and written communication, and cross-cultural awareness.
• Ability to work with minimal supervision and manage competing tasks.
• Adaptability to support library programs and community events.

Responsibilities

• Provide high-quality customer service at the library desk.
• Assist with borrowing procedures, library systems, and services.
• Process loans, holds and reservations in line with procedures.
• Shelving, stock maintenance and collection presentation.
• Support library programs and community events with the Library Team.
• Assist with displays and promotion of new library items.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Time management

Job description

Public Sector People are partnering with a local government organisation to recruit for an Library Assistant.

Contract: 3 months | Immediate Start

Hourly Pay Rate: $37 p/h + Super

Responsibilities

• Provide high-quality customer service at the library service desk, assisting patrons with enquiries, library services and general information.
• Educate and assist library users with borrowing procedures, library systems, resources and available services.
• Process returned items, loans, reservations, holds and other borrowing transactions in accordance with library procedures.
• Undertake shelving, stock organisation and collection maintenance to ensure library materials are accessible and presented appropriately.
• Assist with processing damaged, incomplete and claimed-return items, following relevant library procedures.
• Support the delivery of library programs, activities and community events alongside Library Team Members.
• Assist with collection displays, themed displays and promotion of new library items to encourage collection use.
• Follow Council WHS, Code of Conduct and customer service requirements, promptly reporting hazards, incidents and issues to the appropriate supervisor.
• Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
• Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
• Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
• Sound written, verbal and numerical communication skills, with strong attention to detail.
• Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
• Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
• Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
• Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.

Essential

• Demonstrated commitment to delivering high-quality customer service within a diverse and cross-cultural environment.
• Demonstrated ability to communicate effectively with members of the public, internal business units, team members and external stakeholders.
• Ability to follow written and verbal instructions accurately and complete tasks to required quality standards within set timeframes.
• Sound written, verbal and numerical communication skills, with strong attention to detail.
• Demonstrated ability to prioritise workloads, manage competing tasks and work effectively with minimal supervision.
• Demonstrated experience in providing effective customer service and handling customer enquiries and complaints professionally.
• Ability to work collaboratively as part of a team while also taking responsibility for assigned tasks.
• Previous experience in a customer-facing, community service, library or local government environment would be highly desirable.

Public Sector People is an equal opportunity employer. We embrace diversity and inclusion and are committed to creating a work environment that is supportive and empowering for all. We encourage qualified candidates of all backgrounds to apply.