Level 2 MSP Technician — Remote & Client-Facing

Verra Recruitment Pty Ltd; City of Melbourne; Remote; AUD 70,000 - 100,000; Full time

Job summary

Verra Recruitment Pty Ltd in Melbourne is seeking a Level 2 Technical Specialist with MSP experience to join a growing managed service provider. You will deliver advanced IT support across multiple client environments, with emphasis on proactive maintenance and client engagement.

This is a remote role with regular travel to client sites in Melbourne. You will work within MSP workflows, perform IT audits, and contribute to service delivery improvements while maintaining high standards of security

Qualifications

• Minimum MSP experience in client-facing environments.
• Proficient with ticketing systems and MSP workflows.
• Strong communication and problem-solving skills.

Responsibilities

• Provide IT support across multiple client environments.
• Conduct on-site visits and client meetings as required.
• Maintain and monitor IT systems, infrastructure, and services.
• Perform IT audits and identify improvement opportunities.
• Work within MSP ticketing workflows and processes.
• Assist in service improvements and client experience delivery.

Skills

MSP experience

Ticketing systems

Client communication

Automation interest

Independent worker

Prioritization

Job description

Verra Recruitment Pty Ltd in Melbourne is seeking a Level 2 Technical Specialist with MSP experience to join a growing managed service provider. You will deliver advanced IT support across multiple client environments, with emphasis on proactive maintenance and client engagement.

This is a remote role with regular travel to client sites in Melbourne. You will work within MSP workflows, perform IT audits, and contribute to service delivery improvements while maintaining high standards of security