Level 1-2 Service Desk Technician | MSP, AI & Automation

Acworth Recruitment; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly team events

Gym membership

On-site facilities

Job summary

Connected Platforms is seeking a Level 1 or 2 Service Desk Technician in Brisbane. You will be the first responder handling calls and emails, triaging and resolving common IT issues on Microsoft 365, Windows, networks and applications, with some on-site visits.

We value clear communication, ownership, and a willingness to learn. The role offers a team-focused culture, opportunities for automation and AI involvement, and a path for career progression.

Qualifications

• Microsoft certifications or IT degree is advantageous but not mandatory.
• Willingness to learn and grow in a fast-paced MSP environment.
• Experience with Azure or networking is beneficial but not required.

Responsibilities

• Handle first response via phone and email with accurate triage.
• Diagnose and troubleshoot MS 365, Windows, endpoint, and network issues.
• Assist with user accounts, permissions, devices, and software access.
• Monitor tickets and document resolutions; escalate when needed.
• Collaborate with service, projects, cybersecurity and account teams.

Skills

Client communication

Ownership mindset

Troubleshooting

Documentation

Proactive learning

Team collaboration

Automation & AI curiosity

Education

Certificate IV in IT

Diploma/Bachelor in IT

Microsoft certifications (advantageous)

Tools

ConnectWise Manage

ConnectWise Control

IT Glue

WatchGuard firewalls

3CX phone systems

Job description

Connected Platforms is seeking a Level 1 or 2 Service Desk Technician in Brisbane. You will be the first responder handling calls and emails, triaging and resolving common IT issues on Microsoft 365, Windows, networks and applications, with some on-site visits.

We value clear communication, ownership, and a willingness to learn. The role offers a team-focused culture, opportunities for automation and AI involvement, and a path for career progression.