Level 2 IT Support Officer

Talent; Brisbane; On-site; AUD 75,000 - 105,000; Full time

Job summary

Talent International is seeking a Level 2 IT Support Officer to join our mining operation in Mt Carbine, Far North Queensland. This on-site, full-time role offers a 12-month contract or permanent placement, with exposure to Windows 10/11, Microsoft 365, Intune and Entra ID in a dynamic mining environment.

As the primary on-site IT contact, you will configure devices, troubleshoot networks, support CCTV, wireless links, and IT/OT connectivity, while maintaining asset records and following safety

Qualifications

• Experience providing Level 2 IT support in a busy environment.
• Strong knowledge of Windows, M365, Entra ID/AD fundamentals and Intune.
• Solid networking skills: TCP/IP, DHCP, DNS, switching, Wi-Fi and VLANs.
• Hardware experience with laptops/desktops/tablets and MDM endpoints.

Responsibilities

• Deliver Level 2 support: troubleshoot Windows 10/11, M365, Outlook, Teams, OneDrive and Access issues.
• Configure, deploy and maintain devices and Intune-managed endpoints.
• Install and troubleshoot switches, wireless APs, gateways, IP addressing and VLANs.
• Maintain wireless links with Ubiquiti UniFi/UISP hardware and wireless bridges.
• Install and troubleshoot CCTV IP cameras and UniFi Protect systems.
• Keep infrastructure running: patching, racks, UPS, NAS, printers and meeting-room tech.

Skills

Level 2 IT support

Windows 10/11

Microsoft 365

Entra ID / Active Directory

Intune

TCP/IP

DHCP

DNS

Switching

Wi‑Fi / VLANs

IP cameras / CCTV

Printers / NAS

Documentation

Tools

Ubiquiti UniFi

UniFi Protect

UISP

Starlink

Job description

Enjoy solving technical problems, working with people and getting hands-on with technology?

Talent International is seeking a Level 2 IT Support Officer to support a mining operation based in Mt Carbine, Far North Queensland. Available as a 12-month contract or permanent arrangement, this full-time, site-based role offers variety, responsibility and exposure to technology across an operational mining environment.

As the primary on-site IT contact, you’ll support employees, troubleshoot infrastructure and help maintain reliable connectivity across offices and operational areas. You’ll work closely with the Group IT Manager, broader IT team, engineers and specialist contractors, combining independent problem-solving with access to technical support.

From resolving Microsoft 365 issues to configuring wireless links and supporting site upgrades, this is an opportunity to put your technical skills to work across a broad environment.

Position details

• Engagement: 12-month contract or permanent employment.
• Hours: Full-time.
• Remuneration: Market rates.
• Location: Mt Carbine, Far North Queensland.
• Work environment: On-site across offices, mine infrastructure and operational areas.
• Travel: Local and site travel as required.

What You’ll Be Doing

• Deliver Level 2 support: Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, OneDrive and SharePoint, alongside account, authentication and access issues.
• Manage end-user technology: Configure, deploy and maintain laptops, desktops, tablets and mobile devices, including Microsoft Intune-managed endpoints.
• Support site networks: Install and troubleshoot switches, wireless access points, gateways, IP addressing and VLANs.
• Maintain wireless connectivity: Work with Ubiquiti UniFi and UISP infrastructure, including point-to-point and point-to-multipoint wireless links.
• Support CCTV systems: Install, configure and troubleshoot IP cameras and UniFi Protect systems, including recording and remote connectivity.
• Keep infrastructure running: Support network racks, patching, UPS equipment, NAS devices, printers and meeting-room technology.
• Contribute to site projects: Assist with infrastructure upgrades, equipment installations, relocations, testing and operational handover.
• Collaborate across IT and operations: Work with engineers and contractors on communications and IT/OT connectivity, escalating specialist issues where required.
• Maintain reliable, secure services: Keep accurate asset records and documentation, assist with patching and endpoint compliance, and follow approved safety and change processes.

What You’ll Bring

You’ll be a practical, service-focused IT professional who can work independently, communicate clearly and investigate problems methodically.

Your Experience Will Include

• Level 2 IT support or a similar hands-on technical support role.
• Strong working knowledge of Windows, Microsoft 365, Microsoft Entra ID/Active Directory fundamentals and Intune.
• Practical networking skills across TCP/IP, DHCP, DNS, switching, Wi-Fi and VLANs.
• Installing, configuring and troubleshooting network switches, wireless access points and IP cameras.
• Supporting printers, UPS equipment, NAS devices, and general IT peripherals.
• Maintaining clear technical documentation and communicating with users, vendors and remote technical teams.

You’ll also need a current Australian driver’s licence, a willingness to work across operational site areas and a strong commitment to safe work practices.

Highly Regarded Experience

• Ubiquiti UniFi, UniFi Protect, UISP and wireless bridges.
• Mining, quarrying, processing, industrial or remote-site environments.
• IT/OT network segregation and remote-site connectivity, including Starlink.
• Coordinating contractors for cabling, communications or CCTV installations.
• Microsoft, CCNA, CompTIA Network+ or Ubiquiti certifications.

Mining experience is desirable, rather than essential. Strong technical support skills, practical networking knowledge and a willingness to learn the site environment are key.

Why apply?

• Choice of engagement: Pursue a permanent role or a 12-month contract.
• Technical variety: Build experience across user support, networking, cameras, communications and infrastructure.
• Ownership and visibility: Become the trusted local IT contact and see the impact of your work.
• Broader technical exposure: Develop practical knowledge of mining technology and IT/OT environments.
• Project involvement: Contribute to site developments, installations and upgrades alongside day-to-day support.
• Team collaboration: Work independently on site with the backing of a broader IT and specialist network.