Level 2 IT Support Engineer – MSP (Sydney Office)

Netcorp GPS Pty Ltd; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Netcorp GPS Pty Ltd in Sydney is seeking a Level 2 IT Support Engineer – Managed Services to join our predominantly office-based team. You will deliver Level 2 support across Microsoft 365, Azure AD, Windows, networking and security for a managed customer base, with exposure to our telematics and IoT platforms.

You will troubleshoot Windows desktops/servers, administer Entra ID/Azure AD and Active Directory, manage Group Policy, VPNs, firewalls, backups, and incident resolution while

Qualifications

• 2–5+ years of experience in an MSP, IT support or similar technical environment.
• Strong practical knowledge of Microsoft 365, Microsoft Entra ID / Azure AD, Active Directory and Group Policy.
• Strong practical knowledge of Windows 10/11, Windows Server, TCP/IP, DNS and DHCP.
• Strong practical knowledge of LAN/WAN networking, VPN technologies, firewalls and network security.
• Strong practical knowledge of Wi‑Fi and managed networking, endpoint management, backup and disaster recovery.
• Experience with remote monitoring and management platforms and ticketing and service desk systems.
• Takes ownership of problems through to resolution.
• Can troubleshoot logically rather than simply follow a script.
• Comfortable speaking directly with corporate customers and communicates clearly and professionally.
• Full working rights in Australia and able to work full-time from Sydney office.

Responsibilities

• Providing Level 2 technical support across the managed customer base.
• Troubleshooting Windows desktop, server and application issues.
• Microsoft 365 administration and troubleshooting.
• Microsoft Entra ID / Azure AD and Active Directory administration.
• User provisioning, permissions, Group Policy and access management.
• Networking troubleshooting across LAN, WAN, Wi-Fi, VPN and internet connectivity.
• Firewall, router and managed network troubleshooting.
• Endpoint security, antivirus and security-related support.
• Backup monitoring, troubleshooting and recovery.

Skills

MS 365

Azure AD

AD & GPO

Windows 10/11

Windows Server

Networking

VPN

Firewalls

Wi-Fi

Endpoint management

Backup & DR

RMM platforms

Service desk

Communication

Ownership

Tools

Microsoft 365

Azure AD

Active Directory

Job description

Netcorp GPS Pty Ltd in Sydney is seeking a Level 2 IT Support Engineer – Managed Services to join our predominantly office-based team. You will deliver Level 2 support across Microsoft 365, Azure AD, Windows, networking and security for a managed customer base, with exposure to our telematics and IoT platforms.

You will troubleshoot Windows desktops/servers, administer Entra ID/Azure AD and Active Directory, manage Group Policy, VPNs, firewalls, backups, and incident resolution while