Level 1 Network Operations Analyst — 24x7 Incident Triage

DXC Technology; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology in Adelaide is seeking a Level 1 Network Operations Analyst to join our high-performing team. You will be part of the first line of support in a dynamic, multi-vendor environment, providing triage, incident logging, and 24x7 support on rotating shifts.

Candidates should have 1-3 years in networking, ITIL familiarity, and CCNA or similar certs. The role offers opportunities to grow with L2 technicians and partners across global teams.

Qualifications

• Bachelor's Degree or Diploma in Information Technology or related discipline
• 1-3 years of experience in networking or network support roles
• Strong communication and interpersonal skills
• Ability to operate effectively in a multi-vendor environment
• Familiarity with ITIL processes and service management principles
• Certifications such as CCNA or CIPA are highly regarded

Responsibilities

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incident tickets
• Troubleshoot and resolve incidents or escalate to appropriate teams
• Coordinate with vendors and field services to ensure timely resolution
• Document root cause analyses (RCAs) and support RMA processes
• Investigate, diagnose, and validate incidents upon contact

Skills

Network operations

Incident management

ITIL understanding

CCNA

Multi-vendor environment

Communication skills

Education

Bachelor's Degree in Information Technology

Tools

Cisco devices (Meraki)

Palo Alto

SD-WAN

HPN devices (H3C, ProCurve, 3Com, Aruba)

F5 technologies

Job description

DXC Technology in Adelaide is seeking a Level 1 Network Operations Analyst to join our high-performing team. You will be part of the first line of support in a dynamic, multi-vendor environment, providing triage, incident logging, and 24x7 support on rotating shifts.

Candidates should have 1-3 years in networking, ITIL familiarity, and CCNA or similar certs. The role offers opportunities to grow with L2 technicians and partners across global teams.