Level 1 Network Operations Analyst

DXC Technology; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology in Adelaide is seeking a Level 1 Network Operations Analyst to join our high-performing team. You will be part of the first line of support in a dynamic, multi-vendor environment, providing triage, incident logging, and 24x7 support on rotating shifts.

Candidates should have 1-3 years in networking, ITIL familiarity, and CCNA or similar certs. The role offers opportunities to grow with L2 technicians and partners across global teams.

Qualifications

• Bachelor's Degree or Diploma in Information Technology or related discipline
• 1-3 years of experience in networking or network support roles
• Strong communication and interpersonal skills
• Ability to operate effectively in a multi-vendor environment
• Familiarity with ITIL processes and service management principles
• Certifications such as CCNA or CIPA are highly regarded

Responsibilities

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incident tickets
• Troubleshoot and resolve incidents or escalate to appropriate teams
• Coordinate with vendors and field services to ensure timely resolution
• Document root cause analyses (RCAs) and support RMA processes
• Investigate, diagnose, and validate incidents upon contact

Skills

Network operations

Incident management

ITIL understanding

CCNA

Multi-vendor environment

Communication skills

Education

Bachelor's Degree in Information Technology

Tools

Cisco devices (Meraki)

Palo Alto

SD-WAN

HPN devices (H3C, ProCurve, 3Com, Aruba)

F5 technologies

Job description

Job Description DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com

Job Description DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com

Level 1 Network Operations Analyst

About the Role: At DXC Technology, we harness the power of technology to deliver mission-critical IT services that drive business outcomes. As a Level 1 Network Operations Analyst, you will be part of a high-performing team responsible for the first line of support in a dynamic, multi-vendor environment. This role is ideal for professionals who are passionate about network operations and thrive in a collaborative, fast-paced setting and looking to progress their career. You will have a close relationship with our L2 technicians to provide 24x7, 365 days a year support. This role will require the availability to work rotating shifts part of this support.

Key Responsibilities

• Perform initial triage and verification of network events and alerts
• Log and manage incident records in alignment with ITIL standards
• Respond to inbound support calls and create incident tickets
• Troubleshoot and resolve incidents or escalate to appropriate teams
• Coordinate with vendors and field services to ensure timely resolution
• Document root cause analyses (RCAs) and support RMA processes
• Investigate, diagnose, and validate incidents upon contact

What We're Looking For

• Bachelor's Degree or Diploma in Information Technology or related discipline
• 1-3 years of experience in networking or network support roles
• Strong communication and interpersonal skills
• Ability to operate effectively in a multi-vendor environment
• Familiarity with ITIL processes and service management principles
• Certifications such as CCNA or CIPA are highly regarded

Technical Proficiency

• Cisco networking devices, including Meraki
• Working knowledge of Palto Alto
• Understanding of SD-WAN technology
• HPN devices (H3C, ProCurve, 3Com, Aruba) - optional
• F5 technologies

Why DXC?

At DXC, we value inclusion, integrity, and innovation. You'll be empowered to grow your career, supported by a global team that's committed to delivering excellence for our customers and communities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.