Level 1/2 Systems Engineer (Healthcare/Radiology/MSP)

Innova IT Solutions; Sydney; On-site; AUD 85,000 - 110,000; Full time

Job summary

Innova IT Solutions is seeking a Level 1/2 Systems Engineer (Healthcare/Radiology/MSP) for a full-time, on-site role based in Sydney, NSW. You will provide day-to-day technical support to healthcare and radiology clients, handle service requests, troubleshoot issues, and resolve incidents promptly under senior guidance.

You will perform routine system administration, monitor infrastructure, assist with design/implementation, and contribute to documentation while maintaining a customer-focused

Qualifications

• Experience in healthcare, radiology, or MSP environments.
• Proficient in troubleshooting end-user, applications, and infrastructure issues.
• Hands-on system administration across OS, networks, and healthcare software.
• Strong IT security, backup, and disaster recovery knowledge.
• Experience in regulated environments preferred.
• Clear communication with technical and non-technical stakeholders.
• Certifications (Microsoft, VMware, networking) or progress toward them.
• On-site work in Sydney, ability to manage priorities in an MSP setting.

Responsibilities

• Provide day-to-day technical support to healthcare and radiology clients.
• Respond to service requests and resolve incidents in a timely manner.
• Perform routine system administration tasks and monitor infrastructure.
• Assist with systems design and implementation under guidance of senior engineers.
• Maintain documentation of configurations, procedures and support activities.

Skills

Healthcare IT

Troubleshooting

System administration

Security best practices

Communication

Customer-focused

Tools

Microsoft certification

VMware certification

Networking certification

Job description

Company Description

Innova IT Solutions is an IT services provider dedicated to making technology simple and effective for businesses. The company manages IT strategy, setup, support, and security, enabling clients to focus on their core work. Innova IT Solutions serves a wide range of organizations, from solo operators to multi-site businesses and medical practices. The team designs tailored IT solutions that align with how each client operates, including specialized support for healthcare and radiology environments.

Role Description

The Level 1/2 Systems Engineer (Healthcare/Radiology/MSP) role is a full-time, on-site position based in Sydney, NSW. In this role, the Systems Engineer provides day-to-day technical support to healthcare and radiology clients, including responding to service requests, troubleshooting system issues, and resolving incidents in a timely manner. The position involves performing routine system administration tasks, monitoring infrastructure, and assisting with systems design and implementation under the guidance of senior engineers. The Systems Engineer collaborates with internal teams and clients to maintain reliable, secure IT environments and contributes to documentation of configurations, procedures, and support activities. This role requires a strong customer-focused approach and the ability to work effectively in a managed services provider (MSP) setting.

Qualifications

• Strong Systems Engineering and Systems Design skills relevant to healthcare, radiology, and MSP environments.


• Proficiency in Troubleshooting and Technical Support for end users, applications, and infrastructure.


• Hands-on System Administration experience with operating systems, networks, and common healthcare or radiology software.


• Solid understanding of IT security best practices, backup and recovery, and network fundamentals.


• Experience working in or supporting healthcare, radiology, or other regulated environments is highly beneficial.


• Ability to communicate clearly with technical and non-technical stakeholders and document technical procedures.


• Relevant certifications (e.g., Microsoft, VMware, networking) or progress toward them are advantageous.


• Ability to work on-site in Sydney, NSW, manage priorities, and contribute positively in a team-oriented MSP setting.