Leisure Services: Business Admin & Improvement Partner

Lake Macquarie City Council; Newcastle-Maitland; Hybrid; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Flexible work

Hybrid options

4-day week option

9-day fortnight

Gym memberships

Professional development

Job summary

Lake Macquarie City Council is seeking a proactive Business Management Assistant to back the Manager Leisure Services and the leadership team with high-level admin support. You will help run beaches, pools and leisure programs by coordinating diaries, reports and communications while driving improvements across the department.

You'll engage across leaders to keep priorities on track, manage queries, and support business systems and technology.

Qualifications

• Certificate IV or higher in Business Administration (or similar)
• Experience providing high-level administrative support
• Strong written and verbal communication with customer service focus
• Experience investigating issues and improving processes
• Confidence managing complex enquiries with stakeholders
• Advanced skills in Microsoft 365 (Outlook/Teams/Word/Excel/PowerPoint)
• Ability to learn new business systems and adapt to change

Responsibilities

• Provide high-level administrative support to the Manager Leisure Services, including diary and email management, meeting coordination and prioritising conflicting demands.
• Coordinate departmental correspondence, Council reports, Councillor and MP requests, customer enquiries and sensitive communications.
• Monitor business plan actions, coordinate corporate reporting and maintain accurate departmental records and documentation.
• Lead and support business improvement initiatives to streamline processes and enhance service delivery.
• Act as a key contact for Council's corporate systems and assist colleagues with processes and technology.
• Coordinate meetings, events, workshops, training and community programs, including school beach safety initiatives.
• Manage financial reconciliation processes for Council's swim centres with Finance to ensure compliance and accuracy.

Skills

Calendar management

Meeting coordination

Communication skills

Customer service

Problem solving

Education

Certificate IV in Business Administration (or higher)

Tools

Microsoft 365

Job description

Lake Macquarie City Council is seeking a proactive Business Management Assistant to back the Manager Leisure Services and the leadership team with high-level admin support. You will help run beaches, pools and leisure programs by coordinating diaries, reports and communications while driving improvements across the department.

You'll engage across leaders to keep priorities on track, manage queries, and support business systems and technology.