Leisure Services Admin & Improvement Specialist (Hybrid)

Council Jobs; Newcastle-Maitland; Hybrid; AUD 90,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work options

4-day condensed 35-hour week

9-day fortnight

Gym memberships

Wellbeing programs

Job summary

Lake Macquarie City Council is seeking a proactive Business Management Assistant – Leisure Services to support the Manager Leisure Services and the leadership team. The role covers high-level administrative duties, reporting, and coordinating community programs across beaches, pools and leisure facilities.

You'll drive process improvements, manage calendars, handle communications and work across multiple sites, with flexible work options and opportunities to contribute to community safety and

Qualifications

• Certificate IV or higher in Business Administration (or equivalent) and/or extensive experience in office or business administration.
• Experience providing high-level administrative support, managing calendars and prioritising competing demands.
• Strong written and verbal communication, with sound judgement, discretion and a commitment to customer service.
• Experience investigating issues, improving business processes and implementing practical solutions.
• Confidence managing complex customer enquiries and working collaboratively with stakeholders.
• Advanced skills in Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint).
• Willingness to learn new business systems and adapt to changing processes and technology.

Responsibilities

• Provide high-level administrative support to the Leisure Services Manager, including diary and email management.
• Coordinate departmental correspondence, council reports, councillor and MP requests, customer enquiries and sensitive communications.
• Monitor business plan actions, coordinate corporate reporting and maintain accurate departmental records and documentation.
• Lead and support business improvement initiatives to streamline processes and enhance service delivery.
• Act as a key contact for Council's corporate systems, supporting colleagues with processes, policies and technology.
• Coordinate meetings, events, workshops, training and community programs, including school beach safety education initiatives.
• Manage financial reconciliation processes for Council's swim centres, working with Finance to support compliance and accuracy.

Skills

Calendar management

Stakeholder communication

Problem solving

Customer service

MS 365 proficiency

Education

Certificate IV in Business Administration

Tools

Outlook

Teams

Word

Excel

PowerPoint

Job description

Lake Macquarie City Council is seeking a proactive Business Management Assistant – Leisure Services to support the Manager Leisure Services and the leadership team. The role covers high-level administrative duties, reporting, and coordinating community programs across beaches, pools and leisure facilities.

You'll drive process improvements, manage calendars, handle communications and work across multiple sites, with flexible work options and opportunities to contribute to community safety and