Customer Service Officer - Aquatic Centre

Goulburn Mulwaree Council; Goulburn; On-site; AUD 52,000 - 59,000; Part time

Benefits offered by this job

Health and wellbeing programs

Confidential counselling service

Staff fitness initiatives

Vaccinations and health checks

Job summary

Goulburn Mulwaree Council is seeking casual Customer Service Officers for the Goulburn Aquatic and Leisure Centre (GALC). You will greet visitors, answer enquiries, handle ticketing and member services, and support the front desk during busy periods.

The role offers flexible hours with an hourly rate of 38.34 - 43.15 AUD, plus 12% superannuation, and a supportive team with wellbeing programs. Applicants must have the right to work in Australia.

Qualifications

• Casual position at GALC (Goulburn Aquatic and Leisure Centre).
• Deliver high-quality customer service to patrons and visitors.
• Ability to work variable hours and adapt to shifts.

Responsibilities

• Provide front-line customer service at GALC.
• Assist patrons with information, ticketing and directions.
• Support front desk operations during busy periods.

Skills

Customer service

Communication skills

Job description

Customer Service Officer - Aquatic Centre

The Goulburn Aquatic and Leisure Centre (GALC) features a range of facilities for competitive swimming, leisure, general community use and major regional events, including a 50-metre outdoor swimming pool, an 25-metre indoor swimming pool, program pool, warm water pool, splash pad and gymnasium.

Council is currently seeking enthusiastic Casual Customer Service Officers to join the team at GALC, delivering high-quality customer service and support to patrons and visitors as opportunities arise.

YOUR WORKING ENVIRONMENT

• Work a variable number of hours on a casual basis
• A commencing hourly rate of $38.34 - $43.15 dependent upon skills and experience, plus 12% superannuation

YOUR WELLBEING

• A supportive and inclusive workplace and culture where your opinion is valued
• A suite of health and wellbeing programs offered each year
• A range of mentally healthy workplace initiatives including support from mental health champions
• Free vaccinations and health checks
• Staff fitness initiatives
• Access to a confidential counselling service for you and your family

YOUR CAREER

• A supportive environment to assist you to reach your career goals
• Access to ongoing professional development and individual development plans
• Ongoing training and support through Council’s cultural development program
• Mentoring and coaching programs
• Generous reward and recognition programs and initiatives
• Opportunities for secondments and higher-grade duties arrangements
• Access to e-learning platforms

The contact officer for this position is Carina Smith, Operations Centre Manager on (02) 4823 4***.

Applications close Monday, 19th October 2026 at 5:00pm.

This position is subject to relevant pre-employment checks and all applicants must have the right to live and work in Australia.

Council is an Equal Employment Opportunity and Child Safe Organisation. We are committed to building a workplace culture that values diversity and inclusion, and welcome applications from Aboriginal and Torres Strait Islander people, workers of all ages, people with disabilities, people who identify as LGBTQIA+ and those from culturally and linguistically diverse backgrounds.