Legal Help Information Advisor (Inbound)

Legal Aid Queensland; Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

36.25 hour work week

Flexible working arrangements

Salary packaging up to $30,000 FBT-exc

Novated leasing options

Annual rewards and recognition

Commitment to cultural safety

Confidential counselling sessions

Job summary

Legal Aid Queensland seeks a client information officer for its state-wide inbound call centre in Brisbane. You will guide people through identifying legal problems, explain rights and responsibilities, and advise on applying for a grant of legal aid.

Join a supportive team with extensive initial training and ongoing development. The role emphasizes client service, clear communication, and helping individuals access essential legal services within Queensland's justice system.

Qualifications

• Experience in customer service environments
• Excellent communication skills

Responsibilities

• Manage all incoming calls to the organisation by identifying customer requirements and meeting these wherever possible over the telephone.
• Provide information by telephone about legal processes, Legal Aid Queensland guidelines and referral agencies.
• Participate in skill development processes, including call monitoring, on-the-job and group training.
• Help improve information databases by providing regular feedback on the information's appropriateness and use.
• Create and maintain a positive and efficient organisational image by providing outstanding client service by telephone or other means as required.

Skills

Customer service

Call centre

Job description

Legal Aid Queensland seeks a client information officer for its state-wide inbound call centre in Brisbane. You will guide people through identifying legal problems, explain rights and responsibilities, and advise on applying for a grant of legal aid.

Join a supportive team with extensive initial training and ongoing development. The role emphasizes client service, clear communication, and helping individuals access essential legal services within Queensland's justice system.