Client Information Specialist - Legal Aid Call Center

Queensland Government; Brisbane; Hybrid; AUD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

36.25 hour work week

Flexible working arrangements

Salary packaging up to $30,000 FBT-exm

Novated leasing

Annual rewards

Confidential counselling

WFH options

First Nations mentoring

Cultural leave

First Nations network yarns

Zusammenfassung

Legal Aid Queensland is seeking a Client Information Officer to join our state-wide inbound call centre. You will help clients identify legal problems, explain rights and responsibilities, and guide them on how to apply for a grant of legal aid. A comprehensive training program is provided.

The role focuses on high-quality service, clear communication, and respectful engagement with diverse communities. We offer flexible working, salary packaging, and strong support for First Nations staff.

Qualifikationen

• Experience in frontline customer service or call centre.
• Ability to explain legal information clearly and accessibly.
• Sensitivity to First Nations communities and diverse client needs.

Aufgaben

• Handle all incoming calls and identify customer needs.
• Provide information on legal processes and Legal Aid Queensland guidelines.
• Participate in training and skill development activities.
• Help improve information databases with feedback on information accuracy.
• Maintain a positive organisational image through outstanding client service.

Kenntnisse

Customer service

Call centre

Information provision

Communication

Jobbeschreibung

Legal Aid Queensland is seeking a Client Information Officer to join our state-wide inbound call centre. You will help clients identify legal problems, explain rights and responsibilities, and guide them on how to apply for a grant of legal aid. A comprehensive training program is provided.

The role focuses on high-quality service, clear communication, and respectful engagement with diverse communities. We offer flexible working, salary packaging, and strong support for First Nations staff.