Learning Team Lead (Adult Learning)

CareSuper Pty Ltd; Sydney; Hybrid; AUD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid and flexible work environment

3% Superannuation Guarantee (SG) above

2% salary sacrifice matching

5 weeks annual leave

17 weeks parental leave

Wellbeing support and flu shots

Employee coaching program

Discounts and cashback offers

Job summary

CareSuper Pty Ltd is seeking an experienced Learning Team Lead to design and deliver engaging education experiences for members across life stages. You will lead learning strategies, programs and content while coaching teams to build capability and ensure content remains compliant and up-to-date.

You will collaborate with Product, Digital, Experience and Marketing to deliver accessible, practical content that simplifies complex financial concepts and supports informed member decisions.

Qualifications

• Design and develop adult learning or instructional content
• Create digital learning solutions and multi-channel experiences
• Simplify complex information for diverse audiences
• Influence and collaborate across cross-functional teams
• Lead learning or capability initiatives and guide stakeholders
• Balance engagement, learning effectiveness, compliance and risk

Responsibilities

• Lead design and delivery of member education programs across retain and retire lifecycle
• Apply adult learning principles to create accessible educational experiences
• Translate complex superannuation concepts into clear content
• Drive development of digital learning, webinars, events and other initiatives
• Provide thought leadership in learning, capability and education standards
• Partner with Product, Digital, Experience and Marketing to ensure accuracy and compliance
• Coach and develop learning capabilities across teams
• Keep education content current with regulatory and product changes
• Contribute to continuous improvement to boost member engagement and outcomes

Skills

Adult learning principles

Digital learning

Cross-functional collaboration

Written communication

Stakeholder influence

Learning capability coaching

Education

Tertiary qualification in education, instructional design, or communications

Job description

At CareSuper, we believe we're Super Together. As a profit-to-member super fund with over 600,000 members and $60 billion in assets, we're passionate about helping our members retire with confidence. We're growing fast and looking for our next superhero to join us on this exciting journey.

We're seeking an experienced Learning Team Lead to design and deliver engaging education experiences that help members build confidence, improve understanding and make informed financial decisions. Working within a member-focused environment, you'll lead the development of learning strategies, education programs and content that supports members across key life stages, while coaching and uplifting learning capability across the organisation.

About the role:

• Lead the design and delivery of member education programs, learning journeys and supporting resources across the retain and retire lifecycle
• Apply adult learning principles to create engaging, accessible and user-friendly educational experiences
• Translate complex superannuation, retirement and financial concepts into clear, practical and engaging content
• Drive the development of digital learning, webinars, events and other education initiatives
• Provide thought leadership in learning, capability and education, establishing best practice standards and frameworks
• Partner with Product, Digital, Experience, Marketing and subject matter experts to ensure content is accurate, compliant and aligned to business priorities
• Coach and develop learning capability across teams, embedding structured and evidence-based learning approaches
• Ensure education content remains current, accessible and aligned to regulatory requirements, product changes and member needs
• Contribute to continuous improvement initiatives that enhance member engagement and education outcomes

What we're looking for:

• Demonstrated experience designing and developing adult learning, education or instructional content
• Strong understanding of adult learning principles and their practical application
• Experience creating digital learning solutions, educational resources and multi-channel learning experiences
• Exceptional written communication skills with the ability to simplify complex information for diverse audiences
• Proven experience influencing and collaborating across cross-functional teams
• Experience leading learning, education or capability initiatives and providing guidance to stakeholders
• Ability to balance member engagement, learning effectiveness, compliance and risk considerations
• Relevant tertiary qualifications in education, instructional design, communications or a related discipline, or equivalent experience

What will set you apart:

• Demonstrated experience designing and delivering multi-faceted learning programs that drive capability development and measurable business outcomes.
• Proven ability to identify opportunities, develop concepts and build compelling business cases and program scope from the ground up.
• Strong practical experience delivering learning initiatives in real-world organisational environments, with a focus on implementation, adoption and impact.
• Experience building organisational capability through a broad range of learning approaches, extending beyond traditional events, seminars and webinars.
• Experience within the superannuation industry is highly regarded. Candidates with broader financial services experience will also be considered, particularly those with exposure to highly regulated environments.

Why CareSuper?

We're not just another super fund. We're a values-driven organisation that puts people first—our members and our team. Here is what you can look forward to:

• Hybrid and flexible work environment
• 3% Superannuation Guarantee (SG) above industry minimum
• Matching an additional superannuation salary sacrifice of up to 2%
• 5 weeks of annual leave
• 17 weeks of parental leave for all eligible employees
• Holistic health and wellbeing support - free annual flu shots, skin checks, Employee Assistance Program
• External Employee Coaching Program and Professional Development
• Rewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and services

We are committed to protecting your privacy - your personal information will be handled with care and in line with our Privacy Policy.

At CareSuper, we know that diverse perspectives make us stronger. We are proud to foster an inclusive environment where everyone feels welcome, respected, and valued - no matter your background or identity.