Learning Hub Senior Librarian

Western Sydney University; Parramatta; On-site; AUD 98,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

Salary sacrifice for onsite parking

Novated leasing

Employee assistance program

Job summary

Western Sydney University is seeking an experienced Learning Hub Senior Librarian to lead student‑centred Library Learning Hub services across multiple campuses and online channels. You will coordinate rostering, supervise staff and casuals, and provide training to ensure a consistent, engaging experience for students.

You will engage with frontline delivery, support a diverse student community, and drive continuous improvement through feedback and evaluation while aligning with Library policies

Qualifications

• Lead Librarian with strong coordination and people leadership responsibilities.
• Experience delivering frontline library services and student engagement.
• Ability to supervise staff and casuals and provide staff development guidance.
• Expertise in online chat, phone, and digital service channels.
• Experience planning and rostering across multi‑campus environments.
• Understanding of academic skills development and library support practices.

Responsibilities

• Coordinate rostering and resources to support Learning Hub services across campuses and online.
• Guide, support and develop Learning Hub Librarians and casual staff to deliver professional, accurate services.
• Provide responsive enquiry and learning support across face‑to‑face and digital channels.
• Use feedback and service evaluation to identify continuous improvement opportunities.
• Build strong relationships across teams and campuses to ensure an inclusive Library experience.

Skills

Leadership

People management

Customer service

Digital literacy

Communication skills

Education

Degree in Library Studies or relevant discipline

Job description

• Compensation: AUD 97,693 - AUD 104,713 - yearly

Job Description

• Full-time, Ongoing position
• Based at Western's Parramatta South Campus
• Salary: HEW Level 6 $97,693 - $104,713 per annum, plus 17% Super and Leave Loading

Lead student-centred Library Learning Hub services that strengthen academic, digital and information skills. The Opportunity We are seeking an experienced and organised Learning Hub Senior Librarian to join the Library Student Skills and Engagement team and help shape the delivery of high-quality, student-centred Learning Hub services across Western. In this role, you will take a lead role in coordinating Learning Hub services across Western's campuses and online channels. You will oversee rostering, supervise and support Learning Hub Librarians, and provide training and guidance to staff and casuals to promote a consistent and engaging experience for students. Alongside your coordination responsibilities, you will remain connected to frontline service delivery, providing responsive support across face-to-face, online chat, phone and FAQ channels. You will assist students with a broad range of enquiries while helping them build the academic, digital and information skills they need to succeed at university. Working closely with the Learning Hub Coordinator and colleagues across the Library, you will help ensure services are accessible, inclusive and responsive to Western's diverse student community, including undergraduate, postgraduate, regional and international students. You will use sound judgement and apply Library frameworks, service guidelines and University policies to support accurate, professional and student-focused outcomes. You will also help strengthen and evolve Learning Hub services by contributing to service evaluation, responding to feedback and identifying opportunities for continuous improvement. By staying current with library systems, digital tools and student support practices, you will help ensure the Learning Hub continues to provide relevant, welcoming and high-quality support wherever students engage with us. What Success Looks Like: Success in this role will see you combining strong coordination and people leadership with a genuine commitment to the student experience. You will:

• Coordinate rostering and resources to support effective Learning Hub services across campuses and online channels.
• Guide, support and develop Learning Hub Librarians and casual staff to deliver professional, accurate and student-centred services.
• Provide responsive enquiry and learning support across face-to-face and digital channels.
• Use feedback, service evaluation and emerging practices to identify and contribute to continuous improvement opportunities.
• Build strong working relationships across teams and campuses to create an inclusive, welcoming and respectful Library experience.

Please refer to the Position Description for full details. About You You will be an experienced library or learning support professional who enjoys combining service coordination, team leadership and direct student engagement. Organised and approachable, you will bring sound judgement, strong communication skills and the confidence to coordinate services across a busy, multi-campus environment. You will bring:

• A degree in Library Studies or a relevant discipline, with eligibility for ALIA membership.
• Demonstrated experience delivering learning support services within an academic or library environment, including frontline services, digital and academic skills activities, and student engagement.
• Experience coordinating library services and providing leadership, supervision or guidance to staff, preferably within a senior or supervisory role.
• Strong knowledge of contemporary frontline library services, including online chat, phone and other digital service channels.
• Proven ability to plan, coordinate and roster services across physical and online environments.
• An understanding of academic skills development and the role libraries play in supporting student learning and success.
• Advanced digital literacy, with confidence using library management systems, digital tools and emerging technologies.

Benefits We invest in the people who make our mission possible. Alongside a rewarding career, we offer a range of benefits designed to support your financial, personal and family wellbeing.

• Financial benefits: Access to staff-only products and offers with selected banking partners, salary sacrifice options for onsite parking, and novated motor vehicle leasing.
• Health and wellbeing support: Free Employee Assistance Program (EAP), complimentary annual flu vaccination, eligibility for Fitness Passport membership, and access to discounted private health cover.
• Onsite childcare: Long day care and early learning services operate at our Campbelltown, Hawkesbury, Parramatta, and Penrith campuses. Staff may be eligible for discounted fees and salary packaging, with places subject to centre capacity.
• Position Enquiries: Direct to Linda Parker, Associate University Librarian Student Skills & Engagement via [e-mail] . Please include the job reference code REF1659P in your email.
• Closing Date: 11:59pm, Sunday 15th November 2026.
• Working Rights: You must provide evidence of your working rights in Australia at time of application.

Belonging at Western We are committed to substantive equality as outlined in our Equal Opportunity Policy. We actively encourage applications from Indigenous Australians, candidates of all gender identities and expressions, people of all abilities, and those from culturally and linguistically diverse backgrounds. For reasonable adjustments during the application process, please contact [e-mail].

About Western This is your opportunity to be part of something bigger. By joining Western Sydney University, you become a valued member of our community. As our region changes, so too does our university. Western is boldly different, energetic, global, diverse, dynamic, and youthful. Our mission is to deliver student success, impactful research, and stronger communities. As part of our team, you will have a stake in shaping the future of education, broadening horizons, and changing lives. Making a difference starts at Western. For the latest please visit our website and LinkedIn.