Lead Learning Hub Librarian for Student Skills

Western Sydney University; Parramatta; On-site; AUD 98,000 - 105,000; Full time

Benefits offered by this job

Staff discounts

Salary sacrifice for onsite parking

Novated leasing

Employee assistance program

Job summary

Western Sydney University is seeking an experienced Learning Hub Senior Librarian to lead student‑centred Library Learning Hub services across multiple campuses and online channels. You will coordinate rostering, supervise staff and casuals, and provide training to ensure a consistent, engaging experience for students.

You will engage with frontline delivery, support a diverse student community, and drive continuous improvement through feedback and evaluation while aligning with Library policies

Qualifications

• Lead Librarian with strong coordination and people leadership responsibilities.
• Experience delivering frontline library services and student engagement.
• Ability to supervise staff and casuals and provide staff development guidance.
• Expertise in online chat, phone, and digital service channels.
• Experience planning and rostering across multi‑campus environments.
• Understanding of academic skills development and library support practices.

Responsibilities

• Coordinate rostering and resources to support Learning Hub services across campuses and online.
• Guide, support and develop Learning Hub Librarians and casual staff to deliver professional, accurate services.
• Provide responsive enquiry and learning support across face‑to‑face and digital channels.
• Use feedback and service evaluation to identify continuous improvement opportunities.
• Build strong relationships across teams and campuses to ensure an inclusive Library experience.

Skills

Leadership

People management

Customer service

Digital literacy

Communication skills

Education

Degree in Library Studies or relevant discipline

Job description

Western Sydney University is seeking an experienced Learning Hub Senior Librarian to lead student‑centred Library Learning Hub services across multiple campuses and online channels. You will coordinate rostering, supervise staff and casuals, and provide training to ensure a consistent, engaging experience for students.

You will engage with frontline delivery, support a diverse student community, and drive continuous improvement through feedback and evaluation while aligning with Library policies