Learning developers-Citizen

XPT Software Australia Pty Ltd; Sydney; On-site; AUD 110,000 - 165,000; Full time

Job summary

XPT Software Australia Pty Ltd in Sydney is seeking an experienced ESM Learning Developer to design, develop, and maintain enterprise service management learning solutions that support successful adoption of ESM processes and technologies.

The role partners with SMEs, Change Team, project teams, and business stakeholders to develop engaging learning experiences, training materials, and capability uplift initiatives that drive user adoption and business readiness.

Qualifications

• Experience with SAP Enable Now for learning content development.
• Experience developing digital learning solutions for large-scale transformation programs.
• Strong instructional design and adult learning knowledge.
• Proficiency with Microsoft 365 tools and LMS.
• Excellent stakeholder engagement and content development skills.

Responsibilities

• Understand Learning Needs Analysis (LNA) and validate capability gaps.
• Develop eLearning, simulations, product videos (with voice over), Quick Reference Guides (QRGs), workinstructions, and facilitator guides.
• Design role-based learning pathways and training plans.
• Support Train-the-Trainer, UAT, go-live, and post-go-live learning activities.
• Collaborate with business stakeholders and SMEs to validate learning content.
• Maintain and continuously improve learning assets and knowledge resources.

Skills

Instructional design

Adult learning

Stakeholder engagement

Content development

Communication

Tools

SAP Enable Now

Clipchamp

WalkMe Learning

ServiceNow

Microsoft 365

LMS

Job description

XPT Software Australia Pty Ltd | Contract

Sydney, Australia | Posted on 09/09/2026

• XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services company
• XPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.
• We have 120+technocrats in Australia working at our clientlocations.
• XPT SoftwareAustralia is part of group companies which has globalpresence across India & Europe.
• We have served100+ clients globally, fulfilling their onsite-offshoreneeds.

Job Description

The ESM Learning Developerwill be responsible for designing, developing, and maintaining high-qualitylearning solutions that support the successful adoption of Enterprise ServiceManagement (ESM) processes and technologies. The role partners with SMEs, ChangeTeam, project teams, and business stakeholders to develop engaging learningexperiences, training materials, and capability uplift initiatives that driveuser adoption and business readiness.

Key Responsibilities

• Understand Learning NeedsAnalysis (LNA) and validate capability gaps.
• Develop eLearning, simulations,product Videos (with voice over), Quick Reference Guides (QRGs), workinstructions, and facilitator guides.
• Design role-based learningpathways and training plans.
• Support Train-the-Trainer, UAT,go-live, and post-go-live learning activities.
• Collaborate with businessstakeholders and SMEs to validate learning content.
• Maintain and continuouslyimprove learning assets and knowledge resources.

Skills &Experience

• Australian Citizen with the abilityto obtain and maintain required police clearances.
• Mandatory: Experience with SAP Enable Nowforlearning content development.
• Experience developing digitallearning solutions for large-scale business transformation programs.
• Strong instructional design andadult learning knowledge.
• Proficiency in Microsoft 365tools and Learning Management Systems (LMS).
• Excellent stakeholderengagement, communication, and content development skills.
• Highly Desirable: Experience with Clipchamp,
• Desirable: WalkMe Learning, orother digital learning and video authoring tools.
• Desirable Knowledge ofServiceNow and Enterprise Service Management processes is highly regarded.