Learning Designer - Customer Education (AI & SaaS)

HowToo; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

HowToo is seeking a Learning Designer to craft AI-powered customer education with hands-on client work and workshops that shape product experiences. You will design curricula and storyboards, build scalable learning solutions, and collaborate with product teams to turn insights into features used by customers globally.

You’ll run workshops, shape learning strategies, and contribute to a growing library of ready-to-go lessons, while ensuring strong customer outcomes in a fast-moving startup

Qualifications

• Experience in learning design or instructional design.
• Strong curriculum design and workshop facilitation skills.
• Experience working directly with customers or stakeholders.
• Curiosity about AI and enthusiasm for using it to improve how you work.
• A commercial mindset and focus on customer outcomes.
• Excellent communication skills.
• The ability to thrive in a fast-moving startup where priorities evolve quickly.

Responsibilities

• Lead customer discovery, curriculum and learning design workshops.
• Design engaging digital learning experiences that achieve measurable business outcomes.
• Develop learning strategies, curricula, blueprints and storyboards.
• Partner with customers throughout project delivery.
• Coach and review the work of other learning designers.
• Translate customer insights into new product features, AI capabilities and learning methodologies.
• Build and continually improve AI learning agents.
• Develop and maintain HowToo's ready-to-go lesson library.
• Contribute to blogs, webinars and thought leadership where it adds value.

Skills

Learning design

Curriculum design

Workshop facilitation

Customer facing

AI curiosity

Commercial mindset

Communication skills

Startup agility

Job description

Learning Designer - Customer Education (AI & SaaS)

This isn't a traditional learning design role.

We're looking for someone who loves working with customers, solving complex learning problems and building exceptional learning experiences. Someone who is equally excited by running workshops with customers, designing curricula and storyboards, and turning those insights into AI-powered product innovation.

If you enjoy variety, ownership and seeing your ideas become real products used by customers around the world, we'd love to meet you.

This isn't a traditional learning design role.

We're looking for someone who loves working with customers, solving complex learning problems and building exceptional learning experiences. Someone who is equally excited by running workshops with customers, designing curricula and storyboards, and turning those insights into AI-powered product innovation.

If you enjoy variety, ownership and seeing your ideas become real products used by customers around the world, we'd love to meet you.

About HowToo

HowToo is an AI-powered customer and partner education platform that combines technology with expert learning design services to help technology companies onboard, educate and grow their customers.

We work with some of the most innovative organisations to build customer education that drives real business outcomes - from faster onboarding and product adoption to customer retention and growth.

We're a fast-growing Australian startup with global ambitions, using AI to reinvent how learning is designed and delivered.

About the role

This is a hands-on role where no two weeks are the same.

You'll work directly with customers to understand their business, facilitate workshops, and design learning strategies, curricula and digital learning experiences. Your solutions will drive measurable business outcomes including shorter time to value, faster product adoption, improved customer retention and partner success.

You'll also work closely with our product team, using what you learn from customer projects to improve our platform, build AI-powered learning capabilities and create reusable learning solutions that help us scale.

One of the things that makes this role different is that learning isn't treated as a support function. It's central to how our customers grow, and you'll see the impact of your work in real business outcomes.

What you'll be doing

• Lead customer discovery, curriculum and learning design workshops.




• Design engaging digital learning experiences that achieve measurable business outcomes.




• Develop learning strategies, curricula, blueprints and storyboards.




• Partner with customers throughout project delivery.




• Coach and review the work of other learning designers.




• Translate customer insights into new product features, AI capabilities and learning methodologies.




• Build and continually improve AI learning agents.




• Develop and maintain HowToo's ready-to-go lesson library.




• Contribute to blogs, webinars and thought leadership where it adds value.

About you

You’ll probably bring:

• Experience in learning design or instructional design.




• Strong curriculum design and workshop facilitation skills.




• Experience working directly with customers or stakeholders.




• Curiosity about AI and enthusiasm for using it to improve how you work.




• A commercial mindset and focus on customer outcomes.




• Excellent communication skills.




• The ability to thrive in a fast-moving startup where priorities evolve quickly.

Bonus points if you’ve worked in SaaS, customer education or product development.

Australian permanent residency is required for this position.

Why you’ll love working here

At HowToo, you’ll have real ownership.

You’ll work directly with the founder, influence the product roadmap and see your ideas become features used by customers.

You’ll work across customer delivery, AI, product and learning, not just one small piece of the puzzle.

We’re a startup, which means you’ll have the opportunity to learn quickly, try new ideas and make a genuine impact as we grow internationally.

If you’re curious, proactive and love building things that matter, you’ll fit right in.

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