Learner Experience Coordinator

Transport for NSW; Sydney; On-site; AUD 39,000 - 55,000; Part time

Job summary

Transport for NSW is seeking a customer‑focussed professional to provide learner support across accredited and non‑accredited programs, guiding enrolment, registration and participation requirements.

In this part‑time fixed‑term role (2 days per week: Wednesday and Friday) you’ll resolve complex enquiries, advise on learning pathways and collaborate with the Learner Operations Manager to improve service delivery.

Qualifications

• Experience in a contact centre or shared services environment.
• Ability to resolve complex learner enquiries and provide expert advice.
• Familiarity with learning programs and multiple systems is valued.

Responsibilities

• Provide support to learners across enrolment, registration and participation requirements.
• Resolve complex enquiries and escalate where needed to ensure resolution.
• Contribute to continuous improvement initiatives and quality assurance of learning systems.

Skills

Customer service

Enquiries handling

Remote support

Job description

You’re someone who wants to create outcomes that have a real impact on the people of NSW.

You know that to make a meaningful contribution there needs to be connection and collaboration across the teams. Here’s your opportunity to help our people make a big impact.

In this role, you’ll:

Provide exceptional support to learners across a broad range of accredited and non-accredited learning programs, helping them navigate enrolment, registration and participation requirements. You’ll resolve complex and escalated learner enquiries, provide expert advice on learning pathways and learner obligations, and ensure a seamless learner experience through accurate administration and support. Working closely with the Learner Operations Manager, you’ll also contribute to continuous improvement initiatives, service excellence, quality assurance, and the effective use of learning systems to support workforce capability development.

This is a part-time fixed-term opportunity, working 2 days per week (Wednesday and Friday) through to 31 May 2027.

For more information on this position and business unit, view the role description and information pack.

About you

You are a customer-focused professional with experience providing high-quality service in a contact centre, shared services, or similar environment. You can confidently manage complex enquiries, build strong relationships, and deliver positive outcomes for learners and stakeholders. Experience with learning programs, remote support, and working across multiple systems will be highly regarded.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

This is an in-person, on-site role.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

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