Leader Workforce Experience & Improvement

Northern Health; City of Melbourne; On-site; AUD 102,000 - 125,000; Full time

Benefits offered by this job

Health and Wellbeing programs

Flexible work options

Salary packaging & EAP

Job summary

Northern Health in Melbourne's outer north seeks an experienced Lead, Workforce Experience & Improvement to drive practical improvements across our People & Culture services, systems and programs.

This role is a hands-on, full-time position based at Northern Health's campuses, partnering with staff and leaders to design solutions, streamline processes and measure the impact of improvements on service delivery and workforce experience.

Qualifications

• Experience implementing organisational, workforce, service improvement or HR initiatives.
• Strong stakeholder engagement and relationship management capabilities.
• Demonstrated success reviewing and improving systems, processes and ways of working.
• Strong analytical, project management and problem-solving skills.
• The ability to influence, collaborate and drive sustainable change.
• Tertiary qualifications in Human Resources, Business, Health Management, Organisational Development or a related field.

Responsibilities

• Lead workforce experience and continuous improvement initiatives across People & Culture.
• Partner with employees, leaders and stakeholders to understand workforce needs and co-design solutions.
• Identify opportunities to streamline processes, improve systems and remove barriers to effective service delivery.
• Use workforce feedback, operational insights and data to inform improvement priorities.
• Monitor, evaluate and report on the benefits of improvement initiatives.
• Foster a culture of innovation, collaboration and continuous improvement.

Job description

Reference Number:54220:Lead Workforce Experience & Improvement

Employment Type:On Going Full Time (FT)

Location:Northern Health (All Campuses)

About Northern Health:

As an organisation we have a clear focus on how we service and partner with our community, including our strategy of helping the community stay well when at home. Our reputation of community minded, inclusive and progressive is matched to none.

Northern Health is located in the rapidly growing northern suburbs with projected growth the biggest in the state. With a booming, culturally rich and diverse community, and less than an hour’s drive from the CBD (still within the bounds of Myki and ride-sharing), Melbourne's North is fast becoming the place to be.

Northern Health Northern Health is seeking an experienced and innovative Lead, Workforce Experience & Improvement to drive meaningful improvements across our People & Culture services, systems and programs.

Northern Health is the major provider of acute, maternity, sub-acute, mental health, specialist, community and home-based services in Melbourne's rapidly growing outer north.

Services are provided through our six main campuses: Northern Hospital Epping, Broadmeadows Hospital, Bundoora Centre, Craigieburn and Mernda Community Hospitals Centres and Kilmore District Hospital. In addition, Mental Health Services are provided at Epping, Broadmeadows, Jacana, Preston, Mill Park, Mernda and Coburg.

About the Role:

Working within a dynamic Workforce Planning & Projects environment, this newly established hands-on role will champion a better experience for employees and leaders by simplifying processes, reducing administrative burden and ensuring workforce solutions are practical, connected and focused on what matters most.

This is an Ongoing, Full Time position offering a salary of up to $113,793.68 inclusive of Superannuation.

This role requires you to

• Lead workforce experience and continuous improvement initiatives across People & Culture.
• Partner with employees, leaders and stakeholders to understand workforce needs and co-design solutions.
• Identify opportunities to streamline processes, improve systems and remove barriers to effective service delivery.
• Use workforce feedback, operational insights and data to inform improvement priorities.
• Monitor, evaluate and report on the benefits of improvement initiatives.
• Foster a culture of innovation, collaboration and continuous improvement.

To be successful in this role you will have:

• Experience implementing organisational, workforce, service improvement or HR initiatives.
• Strong stakeholder engagement and relationship management capabilities.
• Demonstrated success reviewing and improving systems, processes and ways of working.
• Strong analytical, project management and problem-solving skills.
• The ability to influence, collaborate and drive sustainable change.
• Tertiary qualifications in Human Resources, Business, Health Management, Organisational Development or a related field.

Next Steps

If you are passionate about workforce experience, continuous improvement and creating better ways of working, we would love to hear from you. Join us in making work easier for our people, so they can focus on delivering great care to our community.

For further details, please refer to the Position Description. Alternatively, you can contact Maria Soo, Director Workforce Planning & Projects via email [e-mail]

Applications close 25 September 2026

Shortlisting will commence immediately for this vacancy. If an appropriate candidate is sourced, the advertising may close early, thus we advise you to apply right away.

Why work at the Northern Health?

NH offer a range of benefits which support and reward staff both personally and professionally.

Our staff benefits include award winning facilities and campus partnerships, Professional development and events, an award-winning Health and wellbeing program and financial benefits.

• Health and Wellbeing programs, including our new 'Thrive' program
• Flexibility in the workplace and extra leave options and support
• An inclusive and culturally safe space
• Access to salary packaging & EAP
• Comprehensive Library services for learning, research, clinical decision-making, leisure and wellbeing (onsite and online)

Work with us! Northern Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce which reflects the community we serve. Applications from Aboriginal and Torres Strait Islander people, as well as applicants who are LGBTIQ+, who have different abilities, or are from culturally and Linguistically Diverse Backgrounds are encouraged.