Lead Workshop Supervisor – Heavy Equipment

Hitachi Construction Machinery; Brisbane; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Salary package + super + company car

Employee perks program

Career progression

Health benefits

Referral program

Parental leave

Learning & development

Job summary

Hitachi Construction Machinery Australia is seeking an experienced Workshop Supervisor at the Wacol Branch to lead the Service Department, ensuring safe, efficient maintenance and repair outcomes. Reporting to the Service Manager, you will coach technicians and apprentices, driving productivity and customer satisfaction while upholding WHS requirements and budget targets.

You will monitor performance, guide continuous improvement, manage WIP and costs, and ensure accurate documentation.

Qualifications

• Trade qualifications as Diesel Fitter, Heavy Vehicle Mechanic or Mobile Plant Mechanic.
• Experience leading a workshop or service team.
• Experience with earthmoving, construction or mining equipment.
• Commitment to workplace safety and safe work practices.
• Strong organisational and time management skills.
• Strong communication and stakeholder management.
• Proactive problem solving and continuous improvement.
• Ability to motivate and develop high-performance teams.

Responsibilities

• Lead, coach and mentor technicians and apprentices, fostering a high-performance team culture.
• Plan and coordinate daily workshop activities to maximise labour utilisation and workshop efficiency.
• Promote and maintain a strong safety-first culture, ensuring compliance with all WHS requirements.
• Monitor workshop performance, productivity and quality standards to deliver exceptional customer outcomes.
• Review and manage WIP, job costs and workflow, ensuring work is completed on time and within budget.
• Ensure accurate service documentation, warranty compliance and reporting requirements are maintained.
• Drive continuous improvement initiatives focused on efficiency, service quality and customer satisfaction.
• Support effective communication across customers, technicians, parts and service teams.

Skills

Leadership

Equipment knowledge

Safety culture

Time management

Communication

Problem-solving

Continuous improvement

Team development

Education

Trade qualifications

Job description

Hitachi Construction Machinery Australia is seeking an experienced Workshop Supervisor at the Wacol Branch to lead the Service Department, ensuring safe, efficient maintenance and repair outcomes. Reporting to the Service Manager, you will coach technicians and apprentices, driving productivity and customer satisfaction while upholding WHS requirements and budget targets.

You will monitor performance, guide continuous improvement, manage WIP and costs, and ensure accurate documentation.