Lead UX/UI Designer — Strategy, Systems & Mentorship

Softtest pays pty ltd; Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

The EL1 UX/UI Designer role involves specialist leadership across complex digital initiatives, while remaining hands-on to resolve experience challenges. You will guide multidisciplinary teams to deliver accessible, high‑quality outcomes and shape experience design approaches within the agency.

You will mentor designers, contribute to governance and design system evolution, and drive continuous improvement across a diverse portfolio of work.

Qualifications

• Requires strong leadership and stakeholder engagement across multidisciplinary teams.
• Experience in UX/UI design, accessibility and design systems.
• Ability to mentor designers and contribute to capability uplift.

Responsibilities

• Lead and contribute to complex UX/UI design activities across discovery, design, validation and implementation.
• Lead the resolution of complex user, business and technical challenges.
• Develop and review implementation-ready designs, interaction specifications and artefacts.
• Provide authoritative advice on UX, UI and accessibility matters.
• Influence decision making across multidisciplinary teams and programs.
• Drive the evolution and adoption of design systems, standards and reusable design assets.
• Mentor designers and contribute to Experience Design capability uplift.
• Drive knowledge sharing, organisational learning and continuous improvement.
• Identify and apply contemporary design approaches, tools and technologies to improve outcomes.

Job description

Australian Citizens residing in Australia only respond.

Australian Citizens residing in Australia only respond.

Job details
Role/s: 2 x EL1 UX/UI Designer

As an EL1 UX/UI Designer, you will provide specialist leadership across complex digital initiatives that improve participant, provider and staff experiences. You will remain actively engaged in hands-on design work, leading the resolution of complex experience challenges while helping multidisciplinary teams deliver accessible, high-quality and evidence-based outcomes.

You will lead strategic and complex design activities, influence decision making across multidisciplinary teams and help shape the Agency's broader approach to experience design, accessibility and digital service delivery.

The role is responsible for providing authoritative advice, navigating competing user, business and technical considerations and driving high-quality experience outcomes across a diverse portfolio of work.

You will play a key role in improving consistency, quality and knowledge across the Agency through mentoring designers, contributing to standards and governance, advancing design systems and helping establish modern design practices that support scalability and long term maturity.

The role requires strong leadership, stakeholder engagement and strategic thinking capabilities, with accountability for influencing outcomes beyond individual projects and contributing to the ongoing evolution of the Experience Design practice.

Experience Designers are expected to contribute to both delivery outcomes and the ongoing development of organisational capability through reusable assets, standards, knowledge sharing and continuous improvement.

Key duties and responsibilities
Responsibilities of the role include but are not limited to:

• Lead and contribute to complex UX/UI design activities across discovery, design, validation and implementation.
• Lead the resolution of complex user, business and technical challenges.
• Develop and review implementation-ready designs, interaction specifications and supporting artefacts.
• Provide authoritative advice on UX, UI and accessibility matters.
• Influence decision making across multidisciplinary teams and programs.
• Drive the evolution and adoption of design systems, standards and reusable design assets.
• Mentor designers and contribute to Experience Design capability uplift.
• Drive knowledge sharing, organisational learning and continuous improvement.
• Identify and apply contemporary design approaches, tools and technologies to improve outcomes.

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